- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent...+ Experience with call center call monitoring/recording software. + Exceptional customer service… more
- Cardinal Health (Austin, TX)
- …issues, researching accounts, and providing resolutions in a high-volume call center environment. Strive to enhance customer experience by providing accurate ... well as providing orders status, order discrepancies, and resolving customer complaints. + Handles high call volumes...preferred + 2-4 years of experience in a high-volume call center where communication and active listening… more
- Capital One (Plano, TX)
- …Qualifications** + High school diploma, GED or equivalent certification + At least 3 years of Customer Service or Call Center experience + At least 1 year of ... Qualifications** + At least 4 years of experience of Customer Service or Call Center ...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing… more
- Meta (Austin, TX)
- …evolving operational strategy and execution in a hyper dynamic environment. Experience beyond customer support call center operations - specifically sales ... a Director of Vendor Operations to lead its global call center partnerships at a strategic and...seasoned vendor operations leader with deep experience in global call centers that focus on sales/revenue and customer… more
- HCA Healthcare (Plano, TX)
- …customer relationship behaviors, including telephone and personal contact with all of the call center ' customer groups (ie physicians and their office ... highly preferred ED and acute hospital experience. + Supervisory Experience Preferred. + Call Center /Transfer Center experience Preferred + EMS or Dispatch… more
- Brookfield Properties (San Marcos, TX)
- …key customer -facing role, onsite within the Kissing Tree Welcome Center , ensuring every visitor-whether a prospective buyer, homeowner, realtor or vendor, ... we have had one goal in mind - creating the best places to call home. From the development of award-winning, master-planned communities to the creation of… more
- Teleperformance USA (Brownsville, TX)
- …**Bachelor's degree or equivalent experience** + **6 plus months experience as an inbound call center customer service representative** + **6 plus months ... the limit!** **Purpose** **Support of the operation and the customer through monitoring agent transactions quantifying the...**Must be at least 18 years old** + **Previous call center experience with four (4) or… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing… more
- Cognizant (Irving, TX)
- …Contact Center applications, including IVR (Interactive Voice Response) systems, call routing, CTI (Computer Telephony Integration), and agent desktop ... using the Cyara Platform (Velocity, Cruncher, Pulse) to simulate real-world customer interactions. . Contact Center Testing: Execute automated functional,… more