- Mass Markets (Wichita, KS)
- …for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, ... IN THIS ROLE DO? Supervisors are responsible for the day -to- day activity and development of 15-25 representatives...activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor… more
- Mass Markets (KS)
- …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
- Mass Markets (Wichita, KS)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... + Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets… more
- Mass Markets (Wichita, KS)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Wichita, KS)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring...for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to… more
- Teleperformance USA (KS)
- …At TP, the sky is the limit!** **Purpose** **Develop, implement,** **assess** **and improve day -to- day operations of inbound call centers** **in order to** ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...**level** **and schedule adherence metrics** + **80% of your day will consist of coaching and educating agents on… more
- Mass Markets (KS)
- …in a high-volume or call center environment. + Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of ... passion for connecting top talent with meaningful opportunities. Prior call center experience and a good track...for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to… more
- Navient (Topeka, KS)
- …smooth transitions to newer platforms. **About You:** + 6+ years experience managing contact center software in a call center environment. + Proven ... + Identifying opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable customers to… more
- Mass Markets (Wichita, KS)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
- Mass Markets (KS)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more