- Cognizant (Dallas, TX)
- …automation, and analytics use cases to elevate customer experience, optimize agent performance, and enable intelligent call deflection and real-time ... qualified applicants open to working in our office (4 days per week) in either Plano, Texas or Basking...the Google Cloud Customer Experience stack, including Dialogflow CX, Agent Assist, Contact Center AI Insights, Speech-to-Text,… more
- Mass Markets (TX)
- …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... calls, assessing agent performance, analyzing data trends, and recommending process improvements....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Cardinal Health (Austin, TX)
- …resolving order issues, researching accounts, and providing resolutions in a high-volume call center environment. Strive to enhance customer experience by ... the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time...preferred + 2-4 years of experience in a high-volume call center where communication and active listening… more
- NRG Energy, Inc. (Houston, TX)
- …and Retention Call Centers. These analysts also implement most new systems for call center , chat and email agents. In this role, the analyst ensures the ... external requesting areas achieve their business goals, while ensuring Call Center metrics and the customer experience are not adversely impacted (or are… more
- Conduent (San Antonio, TX)
- … backs + Assists with agent chat assistance + Assists with the call center floor to assist representatives with questions or difficult telephone calls. + ... a culture where individuality is noticed and valued every day . **Customer Service Representative III - (On-site San Antonio,...Service Representative III** , you will assist the EPS Call Center with all aspects of the… more
- Kelly Services (Irving, TX)
- …? Friday. Post training, employees can exercise a hybrid work model, with 1 day onsite (Tuesday) and 4 days working remotely, based on individual performance. ... What you will be doing: + Successfully manage inbound call inquiries (approximately 22-25 per day ) regarding...+ Leverage and master the use of multiple contact center management systems/ agent desktop software solutions (example… more
- Cardinal Health (Austin, TX)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- CenterWell (Graham, TX)
- …proper care coordination and continuity of care. The role also assists with day -to- day office and staff management. + Manages schedules for all patients. ... calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control...to perform patient visits and / or participate in on- call rotation. **Use your skills to make an impact**… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Teleperformance USA (Brownsville, TX)
- …one basis as well as to support the overall team by assisting on the call center floor by answering questions** + **Demonstrate actions and behaviors that ... people from all walks of life, and no two days will be the same. As you continue to...Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?… more