- Mass Markets (FL)
- …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
- Mass Markets (Macdill AFB, FL)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... as a trusted partner in the industry. We are hiring an Experienced QA Supervisor to lead our quality...+ Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring… more
- HCA Healthcare (Jacksonville, FL)
- …customer relationship behaviors, including telephone and personal contact with all of the call center ' customer groups (ie physicians and their office staffs, ... + Functions as both the Lead Dispatcher and CDT agent when delegated as such. + Provides administration of...and acute hospital experience. + Supervisory Experience Preferred. + Call Center /Transfer Center experience Preferred… more
- Mass Markets (FL)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- MyFlorida (Tallahassee, FL)
- …and Families Office of Information Technology Services Help Desk - Command Center Agent Anticipated Vacancy.The Office of Information Technology Services is ... a ticketing system. + Professional experience working in a call center and utilizing a call...the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center … more
- Mass Markets (FL)
- …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... calls, assessing agent performance, analyzing data trends, and recommending process improvements....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- MyFlorida (Tallahassee, FL)
- …handles all initial interaction conducted via telephone and e-mail. This position works as a Call Center agent for the Customer Contact Center (CCC). ... questions regarding continuing education requirements and fees. + Reviews information in the call center system, DBPR's intranet site and/or internet site, as… more
- MyFlorida (Tallahassee, FL)
- …initial interaction conducted via telephone and e-mail. This position works as a Call Agent for the Customer Contact Center (CCC). The Work You Will Do: The ... a Regulatory Consultant or Regulatory Program Administrator. + Reviews information in the call center system, DBPR's intranet site and/or internet site, as well… more
- MyFlorida (Miami Beach, FL)
- …Division of Gaming Enforcement Law Enforcement Investigator II (Working Title: Special Agent ) Position Number: 41500085 Hiring Salary: $60,000.00 - $79,711.92 ... other agents regarding elements of their position; + Case Agent Duties - As an experienced agent ,...the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center … more
- Mass Markets (FL)
- …in a high-volume or call center environment. + Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of ... passion for connecting top talent with meaningful opportunities. Prior call center experience and a good track...ensuring cultural fit and role alignment. + Collaborate with hiring managers to understand hiring needs and… more