- OMNICOMMANDER (Santa Rosa Beach, FL)
- …role + High School Diploma or equivalent with at least 2 years in either a call center or customer service environment + Experience in the financial services a ... Live Chat Support Agent - MUST have Customer Support Experience Santa...lot of laughing here + Want to be a part of a constantly growing company with a bright… more
- Mass Markets (Tampa, FL)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to perform other duties. You will be evaluated in part based on your performance of the tasks listed...any time for any reason. ID2025-47956 Updated Date7/17/2025 DepartmentBilingual Call Center Positions BonusYes Wage Description$14.75 -… more
- Mass Markets (FL)
- …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
- Mass Markets (Macdill AFB, FL)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across… more
- Teleperformance USA (North Lauderdale, FL)
- …program planning and daily management supports business and client objectives for multi-site call center operations. Serve as WFM point of contact for assigned ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...other members of management** **Qualifications** + **Minimum 3 years call center experience and 2 years WFM… more
- Kyndryl (Tallahassee, FL)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the Healthcare… more
- University of Miami (Medley, FL)
- …being available to affect the entirety of the team's operations by effectively building call center culture according to our core values promoting and fostering ... to work Remotely. The individual in this position is part of the UHealth Connect Contact center ...and analyze team's quality and patient satisfaction metrics (ie call monitoring for adherence, compliance of registration documentation, etc.).… more
- Mass Markets (FL)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (FL)
- …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... calls, assessing agent performance, analyzing data trends, and recommending process improvements....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Alight (FL)
- …+ Demonstrate learning agility and ability to learn and interact with multiple call center systems and knowledge tools. + Experience in quality coaching ... utilize Alight's recording software to assess sales and service delivery, enhancing agent performance. Involves call monitoring, feedback review, data analysis,… more