- Mass Markets (KS)
- …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
- Mass Markets (Wichita, KS)
- …for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is… more
- Mass Markets (Wichita, KS)
- …+ Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets ... sales through the actions of others + Understanding of call center tools and technology used to...+ Possess effective conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and… more
- Mass Markets (Wichita, KS)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
- Teleperformance USA (KS)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... **Purpose** **Develop, implement,** **assess** **and improve day-to-day operations of inbound call centers** **in order to** **meet and exceed all aspects of client… more
- Mass Markets (Wichita, KS)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
- Kyndryl (Topeka, KS)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the Healthcare… more
- Mass Markets (KS)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (KS)
- …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... calls, assessing agent performance, analyzing data trends, and recommending process improvements....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Cardinal Health (Topeka, KS)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... you have completed new hire training, you will take part in a shift bid to determine your schedule....experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more