- Teleperformance USA (Mcallen, TX)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... **Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all...+ **Entrepreneurship** + **AI Proficiency** + **Data Literacy** **Be Part of Our TP Family** **It is our mission… more
- Public Storage (Plano, TX)
- … center systems. This role ensures systems such as call routing, workforce management, customer relationship management, quality monitoring, and interactive ... Responsibilities: System Configuration and Administration: + Manage and configure contact center systems including call routing tools, workforce management… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
- Kyndryl (Austin, TX)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the Healthcare… more
- Houston Methodist (Houston, TX)
- …care team and patients and their families + Acts as effective change agent + Uses therapeutic communication to establish a relationship with patients, families and ... + Business professional No + Other (department approved) No **ON- CALL _*Note that employees may be required to be...Profile:** Houston Methodist Specialty Physician Group is an integral part of Houston Methodist's overall strategy to become one… more
- Houston Methodist (Houston, TX)
- …care team and patients and their families + Acts as effective change agent + Uses therapeutic communication to establish a relationship with patients, families and ... + Business professional No + Other (department approved) No **ON- CALL _*Note that employees may be required to be...Profile:** Houston Methodist Specialty Physician Group is an integral part of Houston Methodist's overall strategy to become one… more
- Mass Markets (TX)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (TX)
- …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... calls, assessing agent performance, analyzing data trends, and recommending process improvements....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Conduent (San Antonio, TX)
- … backs + Assists with agent chat assistance + Assists with the call center floor to assist representatives with questions or difficult telephone calls. + ... opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and...Service Representative III** , you will assist the EPS Call Center with all aspects of the… more
- Teleperformance USA (El Paso, TX)
- …the sky is the limit!** **Your Responsibilities** **As the** **Verizon OB Sales Assistant Call Center Manager** **, you will be responsible for developing and ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...Literacy** **REQUIRED EXPERIENCE** + **Minimum of 6 months of call center sales management experience is required.**… more