- Mass Markets (Tampa, FL)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (FL)
- …We are looking for a motivated and results-driven Team Leader to oversee a team of call center agents . This role is essential in ensuring that performance ... POSITION RESPONSIBILITIES Key Responsibilities: + Oversee a team of call center agents , ensuring adherence...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
- OMNICOMMANDER (Santa Rosa Beach, FL)
- …role + High School Diploma or equivalent with at least 2 years in either a call center or customer service environment + Experience in the financial services a ... Live Chat Support Agent - MUST have Customer Support Experience Santa Rosa Beach, FL (In-Office position, NOT Remote- Only local candidates will be considered)… more
- Healthfirst (FL)
- …not limited to KPIs, CMS/NYSOH requirements (including CMS STARS programs) and call center operations in general. + Experience navigating multiple technologies ... grammatically correct emails, communications, and presentations. + Basic understanding of call center metrics including Average Handle Time (AHT), Quality,… more
- Mass Markets (Orlando, FL)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... the success of a globally expanding, industry-leading organization. We're hiring Bilingual Call Center Representatives to support diverse client projects across… more
- Mass Markets (FL)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... of a globally expanding, industry-leading organization. We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If you… more
- Teleperformance USA (FL)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... **Develop, implement,** **assess** **and improve day-to-day operations of inbound call centers** **in order to** **meet and exceed all...of your day will consist of coaching and educating agents on how to improve their performance** + **Create… more
- Mass Markets (Macdill AFB, FL)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across… more
- Teleperformance USA (Port Saint Lucie, FL)
- …to work any 8 hours between 9:30AM CST - 7:30 PM CST Sun-Sat** + **Previous call center experience with five (5) or more of the following:** + **More than ... plan to drive improved performance.** + **Coach and update Agents /Representatives via call calibrations, one-on-ones, live side-by-sides,...six (6) months experience as an inbound call center customer service representative** + **More… more
- Mass Markets (FL)
- …below qualities: + High School Diploma + 3-4 years of experience working as a call center trainer or team leader. + Proven experience in designing and delivering ... This role is critical in ensuring that new hire agents are effectively onboarded, trained, and continuously developed to...using Zoom as a training environment. + Understanding of call center metrics, KPIs, and operational procedures.… more