- Lincoln Financial (Atlanta, GA)
- …regarding potential group insurance product (example: dental, life, disability, FMLA, etc.) in a call center environment. You will act as a liaison between the ... and platforms. In addition, you will provide verification of benefits as needed for member. + You will provide education to the customer/employer regarding… more
- State of Georgia (Fulton County, GA)
- …to contact center operations. Analyzes performance metrics such as call volume, response times, customer satisfaction, agent productivity, and abandonment ... reports for management and stakeholders. Conducts research to compile information needed to generate reports, complete projects and accurately resolve questions and… more
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