• Quality Assurance Specialist

    Mass Markets (TX)
    …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... calls, assessing agent performance, analyzing data trends, and recommending process improvements....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
    Mass Markets (09/12/25)
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  • Continuous Improvement Analyst - Hybrid

    NRG Energy, Inc. (Houston, TX)
    …Acquisition and Retention Call Centers. These analysts also implement most new systems for call center , chat and email agents . In this role, the analyst ... ensures the external requesting areas achieve their business goals, while ensuring Call Center metrics and the customer experience are not adversely impacted (or… more
    NRG Energy, Inc. (09/13/25)
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  • Remote Dialer Operations Analyst II

    Carrington (Plano, TX)
    …lieu of degree. + A minimum of two to three (2-3) years' related technical or call center experience, with automated dialer management in a blended call ... reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create...ensure fulfillment of essential duties and responsibilities + On call responsibilities as needed to ensure system… more
    Carrington (08/20/25)
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  • Real Time Analyst

    Mass Markets (TX)
    …ensure service levels are met. + Track agent availability and adjust schedules as needed to manage call traffic efficiently. + Oversee call queues to ... 2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center… more
    Mass Markets (09/12/25)
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  • Representative II, Customer Care Order Placement

    Cardinal Health (Austin, TX)
    …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
    Cardinal Health (09/16/25)
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  • Patient Service Coordinator Home Health

    CenterWell (Graham, TX)
    …and staff management. + Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent ... in worker console. + Initiates infection control forms as needed , sends the HRD the completed "Employee Infection Report"...visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper… more
    CenterWell (09/04/25)
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  • Experienced Tax Professional (Uncredentialed)

    Mass Markets (Killeen, TX)
    …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
    Mass Markets (10/01/25)
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  • Tax Customer Service Representative II…

    Mass Markets (Killeen, TX)
    …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
    Mass Markets (10/01/25)
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  • Credentialed Tax Professional

    Mass Markets (Killeen, TX)
    …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
    Mass Markets (07/09/25)
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  • Customer Service Openings - Hiring Immediately

    Mass Markets (Killeen, TX)
    …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
    Mass Markets (07/15/25)
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