- Koniag Government Services (Alexandria, VA)
- …Services company, is seeking a Cyber Defense - Senior Security Operations Center /Incident Response Analyst to support **KDS** and our government customer ... off, and more. KDS is seeking an experienced Senior SOC/Incident Response Analyst to lead security monitoring, detection, and response activities for our federal… more
- Leidos (Arlington, VA)
- …The Digital Modernization sector within Leidos is seeking a **Network Operations Center (NOC) Analyst ** to support the operational environment for the ... services - ITIL/DevSecOps based processes, improve the customer experience 1st call resolution, and achieve development of a service catalog for Defense… more
- Serco (Suffolk, VA)
- **Position Description** Serco North America is seeking a **Lead Chief Analyst Trainer** (Lead Chief AT) in support of our Joint Staff J7, Joint Training, Deployable ... with active duty and government civilian Observer Trainers and contract Analyst Trainers, provide over-the-shoulder training with joint commands to enhance… more
- Mass Markets (VA)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team. This role...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …* 8+ years in business analysis, with at least 3 years in Medicare call center environments. * Strong understanding of Medicare policies, claims processing, and ... **Lead Business Analyst ** **Category:** Business Analysis (functional and technical) **Main location:** United States, Virginia, Fairfax **Alternate Location(s):**… more
- NANA Regional Corporation (Fredericksburg, VA)
- Synteras an AKIMA Company is looking for an Electronic Surveillance System Analyst to join our team supporting the Federal Bureau of Investigation. In this role, you ... Agreement (SLA) Management process for the FBI National Domestic Communications Assistance Center . Candidate must have law enforcement experience and be able to… more
- Intermountain Health (Richmond, VA)
- …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... scheduling, time and attendance, customer relationship management) The Principal analyst is responsible for providing overseeing technical support, configuration,… more
- Pearl Interactive Network (Richmond, VA)
- …Analyst ** to help monitor, evaluate, and enhance performance across our contact center operations. The **Quality Assurance Analyst (QAA)** is responsible for ... and adherence to departmental policies and procedures. The QA Analyst also identifies opportunities for operational improvement, establishes and maintains… more
- Verint Systems, Inc. (Richmond, VA)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... Learn more at www.verint.com. **Overview of Job Function:** The Sr. Client Analyst is responsible for survey design, data evaluation, and development of in-depth… more
- Amentum (Springfield, VA)
- …will bring at least one year of experience managing queues in a call center environment. Work includes identifying, researching, and resolving questions/issues ... **Case Management Support Analyst I** Amentum is a leading provider of...work location. 1+ years' experience in: + Supporting a call center /case management environment providing Tier II… more