- Mass Markets (IA)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources . EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we… more
- Intermountain Health (Des Moines, IA)
- …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship… more
- Intermountain Health (Des Moines, IA)
- …Develop and understands business reporting needs for end users * Participates in on- call and command center responsibilities, if applicable * Assists in ... * Request resources for projects and enhancement work using ServiceHub Resource Plan process **Skills** + Proficiency in Microsoft Office Suite programs, Excel… more
- Highmark Health (Des Moines, IA)
- …+ Experience as a forecasting or scheduling analyst OR experience in a call center environment using automated scheduling tools Preferred + None **SKILLS** + ... :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center ...6. Based on level, may reallocate work items or resources utilizing standard work and resource sharing… more
- Teleperformance USA (IA)
- …on previously scored calls and review against client provided standard for analyst coaching and development** + **Determine whether agents are using proper ... in coordination with QA Manager to site management on call monitoring analyses of agent call data**...are adhered to including, but not limited to Security, HR , Operations, etc., and that any known infractions are… more