- Rochester Institute of Technology (Rochester, NY)
- **9766BR** **Position Title:** Service Center Analyst III **Organization:** ITS RSC Operations **Job Responsibilities:** Responsibilities: + Provide support for ... made is contingent on satisfactory results, as determined by Human Resources . RIT does not discriminate. RIT...experience in a direct customer support role in a call center or high volume office environment… more
- NBT Bank (Williamsville, NY)
- …process, please call ### or contact us via email at ###@nbtbank.com. The Human Resources Shared Service Center hours of operation are Monday through ... officers on client and prospect calls in multiple markets. Analyst may assist Credit Team Leader in providing trainings...Employee Assistance Program (EAP) : Access to support and resources . + Financial and Banking Services : Various benefits… more
- Intermountain Health (Albany, NY)
- …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship… more
- Intermountain Health (Albany, NY)
- …Develop and understands business reporting needs for end users * Participates in on- call and command center responsibilities, if applicable * Assists in ... * Request resources for projects and enhancement work using ServiceHub Resource Plan process **Skills** + Epic Inpatient Orders certification + Epic build… more
- Catholic Health Services (Melville, NY)
- …Details The Desktop Analyst serves as the primary on-site technical support resource for end users at Catholic Health facilities, with a specialized focus on ... Health is one of Long Island's finest health and human services agencies. Our health system has over 16,000...supporting the Emergency Ambulance Service and Transfer Center . In addition to traditional desktop responsibilities, this role… more
- Molina Healthcare (NY)
- …3-5 years relevant experience with Workforce Management methodologies - expert level with call centers experience with call center operations, processes, and ... in planning efforts. Ensures the right numbers of skilled resources are in place at the right time to...experience with Workforce Management methodologies - expert level with call centers experience with call center… more
- Highmark Health (Albany, NY)
- …+ Experience as a forecasting or scheduling analyst OR experience in a call center environment using automated scheduling tools Preferred + None **SKILLS** + ... :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center ...6. Based on level, may reallocate work items or resources utilizing standard work and resource sharing… more
- NBT Bank (Norwich, NY)
- …process, please call ### or contact us via email at ###@nbtbank.com. The Human Resources Shared Service Center hours of operation are Monday through ... to, Indirect Lending Management, Dealer Relationship Managers, Operations, LDCC, Call - Center , Accounting, Verification and Scanning, and Systems Development.… more
- SUNY Upstate Medical University (Syracuse, NY)
- …applications. Work Days: M-F 8am - 4:30pm Message to Applicants: Recruitment Office: Human Resources Executive Order: Pursuant to Executive Order 161, no State ... of telecommunications systems, including telephone systems, voicemail applications, and contact center applications. Working knowledge of MS Windows and MS Office… more
- City of New York (New York, NY)
- …Payroll Management System (PMS), Payroll Information Administration (Pi), CityTime, City Human Resources Management System (CHRMS), Workers Compensation System ... User Support egain reporting call metrics and apply analysis to optimize call center efficiency and enhance customer experience. - Reviewing incident reports… more