- Molina Healthcare (Albany, NY)
- …Diploma or equivalency **REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** : + 1-3 years of call center or customer service experience + Excellent ... day-to-day operations as delegated. + Follow policies and procedures for appropriate call resolution or transfer to internal departments as required + Utilize… more
- Custom Computer Specialists (Hauppauge, NY)
- …escalation process. + Monitor queue for any incoming escalations from associate or systems/network engineers, and helpdesk technicians. + Address escalations for ... working with others to test processes, and exercising the processes + Log all call activity in the ticketing system. + Manage, own and take responsibility for… more
- Research Foundation CUNY (New York, NY)
- …Location: LAGUARDIA C. C. Job Description General Description The Workforce Education Center at LaGuardia Community College is seeking an Employment Specialist for ... delivery + Maintain and update worksite and internship and job descriptions + Call and/or visit worksites regularly to ensure compliance with funder requirements and… more
- CGI Technologies and Solutions, Inc. (Buffalo, NY)
- …or designate, lead a team involved in all phases of passport processing, customer service and PRISM functions. Includes planning, directing and coordination of the ... cashier, image capture, image review, data entry, bookprint, quality control, customer service functions such as searches, re-writes, re-issues, re-mails and all… more
- MTA (New York, NY)
- …Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service and rewarding opportunities to its employees. R esponsibilities : ... + Work with internal Metro-North departments and external parties (eg, MTAPD, customer service, fire brigade, IT etc.) to resolve trouble reports + Travel… more
- Saratoga Hospital (Saratoga Springs, NY)
- …financial responsibility, and collects pre-service payments. The PSS works in a call center environment and provides exceptional service to patients, colleagues, ... of financial responsibility and collects pre-service. + Maintain a strong customer focus while working collaboratively within POD/Team to meet multiple demands… more
- NBT Bank (Poughkeepsie, NY)
- …variety of mortgage products and services available; makes recommendations based on customer needs. Coordinates the flow of documentation from application to closing ... products and services as appropriate. Education and Experience: + Associate 's degree in business or related discipline and two...- Word, Excel, PowerPoint, Outlook + Ability to cold call prospects; network and develop outside business referrals. +… more
- New York State Civil Service (Menands, NY)
- …decision, proposed decision, or formal hearing* Handling telephone calls received via the Call Center * Responding to Requests for Further Actions (RFAs) and ... Zip Code 12204 Duties Description Under the general supervision of the Associate Workers' Compensation Examiner and direct guidance of the Senior Workers'… more
- Guthrie (Cortland, NY)
- …This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems. Experience: + ... and troubleshooting iOS and Android-based mobile devices. + Strong customer service orientation, good written and oral communication skills, self-motivated… more
- Guthrie (Cortland, NY)
- …This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems. Experience: + ... and troubleshooting iOS and Android-based mobile devices. + Strong customer service orientation, good written and oral communication skills, self-motivated… more