• Experienced Call Center Quality…

    Mass Markets (Killeen, TX)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across… more
    Mass Markets (09/03/25)
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  • Contact Center Quality Assurance Manager

    Mass Markets (Killeen, TX)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
    Mass Markets (09/03/25)
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  • Real Time Analyst

    Mass Markets (TX)
    …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
    Mass Markets (09/12/25)
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  • Quality Assurance Specialist

    Mass Markets (TX)
    …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... calls, assessing agent performance, analyzing data trends, and recommending process improvements....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
    Mass Markets (09/12/25)
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  • Continuous Improvement Analyst - Hybrid

    NRG Energy, Inc. (Houston, TX)
    …and Retention Call Centers. These analysts also implement most new systems for call center , chat and email agents. In this role, the analyst ensures the ... external requesting areas achieve their business goals, while ensuring Call Center metrics and the customer experience are not adversely impacted (or are… more
    NRG Energy, Inc. (09/13/25)
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  • Credentialed Tax Professional

    Mass Markets (Killeen, TX)
    …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
    Mass Markets (07/09/25)
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  • Work at Home COAF Ops Sr. Coordinator

    Capital One (Plano, TX)
    …+ High School Diploma, GED, or Equivalent Certification + At least 2 years of call center experience + At least 2 years experience using Google Suite + ... and do not meet performance criteria required for optimal agent /customer interactions + ISP download speeds on VPN must...experience + At least 2 years of experience in collections or recoveries + At least 2 years of… more
    Capital One (09/24/25)
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