- Fresenius Medical Center (Waltham, MA)
- …REQUIRED SKILLS: + 5 years of directly related call center / customer service management experience, preferably in health care environment. + 5 years ... and direction to staff in the Division centralized admissions call center . Provides direction and guidance to...center and the provision of the highest quality customer service to patients and other customers seeking admissions… more
- Fallon Health (Worcester, MA)
- …education desirable **Experience:** + 2+ years professional work experience preferably in a customer facing inbound call - center setting. + The ability to ... **About Fallon Health** Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we… more
- Kyndryl (Boston, MA)
- …and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction. ... leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. +...and cost containment. + Embed intelligent workflows into real-time call flows to support care gap closure… more
- Fallon Health (Worcester, MA)
- …**Experience:** + Minimum of one year Customer Service experience in a call center environment + Computer skills **Fallon Health provides equal employment ... a company that cares. We prioritize our members-always-making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, Fallon… more
- Lawrence General Hospital (Methuen, MA)
- …have a total of 320 beds, and we are a full-service, acute care hospital offering comprehensive inpatient medical/surgical units, outpatient care , and 24/7 ... have three behavioral health units: cardiac telemetry, and critical care service lines. Our Haverhill campus offers all private...campus offers a new state-of-the-art catheterization suite and Joint Center of Excellence, named as a Blue Cross Blue… more
- Needham Bank (Needham, MA)
- Job Descriptions: Job Summary: This position is responsible for leading the Customer Care Center and Problem Resolution Groups for retail and business ... operations function. + Develops and delivers knowledge base for the Bank to support the Customer Care Center , and all internal employees as well as external… more
- East Boston Neighborhood Health Center (MA)
- …vision, based on: Strong financial performance, Growth, and Employee-engaged, patient-centered care . Integrate the health center 's Vision for Clinical ... a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! As one of the largest community health centers...communities. Whether you're a nurse or physician providing direct care , a manager leading dedicated teams, or part of… more
- Cardinal Health (Boston, MA)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... and ensures that special requirements are included in an order. **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent", who is… more
- East Boston Neighborhood Health Center (East Boston, MA)
- …care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable. + Assists ... a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! As one of the largest community health centers...communities. Whether you're a nurse or physician providing direct care , a manager leading dedicated teams, or part of… more
- East Boston Neighborhood Health Center (Revere, MA)
- …and organizational policies. + Report any compliance issues to the PACE Referral and Call Center Manager and recommend corrective actions. + Prepare and present ... a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! As one of the largest community health centers...communities. Whether you're a nurse or physician providing direct care , a manager leading dedicated teams, or part of… more