- Kyndryl (Harrisburg, PA)
- …and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction. ... leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. +...and cost containment. + Embed intelligent workflows into real-time call flows to support care gap closure… more
- WellSpan Health (Ephrata, PA)
- …than 1 year 3-6 months customer service Required + Previous call center experience Preferred **Knowledge, Skills, and Abilities:** + Excellent ... for multiple WellSpan Medical Group Practices and Hospital Departments. Maintains on- call lists for Hospital Departments in accordance with Hospital policy. +… more
- University of Pennsylvania (Philadelphia, PA)
- …and troubleshooting is essential. + Customer Service & Communication: Experience in a customer service call center is a plus. Must have strong ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Posted Job Title OCC Shift Supervisor - Operations Control Center Job Profile Title Supervisor, Control Center … more
- CVS Health (Harrisburg, PA)
- …+ Prior experience working directly with members / consumers - preferably in a call center setting + 3 years recent and related experience within healthcare, ... ourselves with dedicated colleagues who are passionate about transforming health care . As the nation's leading health solutions company, we reach millions… more
- St. Luke's University Health Network (Allentown, PA)
- …Operator will provide indirect patient care in a fast-paced Telephone Call Center . Obtains and verifies demographics from callers when applicable. Performs ... which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses...Diploma / GED required TRAINING AND EXPERIENCE: 1 year Call Center experience preferred Previous experience in… more
- St. Luke's University Health Network (Allentown, PA)
- …computer experience with data entry required + Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred + Previous healthcare ... which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses...Job Profile Summary The Patient Engagement Partner - Access Center role is critical to an exceptional patient experience.… more
- St. Luke's University Health Network (Bethlehem, PA)
- … in the communities we serve, regardless of a patient's ability to pay for health care . The Patient Engagement Partner - Access Center SCH role is critical to an ... which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses...with data entry required. Minimum 1-2 years of demonstrated customer service excellence in a contact center … more
- WellSpan Health (Mount Gretna, PA)
- …and completes walk-in triage assessments to connect patients with the recommended level of care . + For Philhaven Hospital, the Access Center maintains an active ... (includes evening shift differential) Every-other weekend and rotating holidays **Access Center Clinician team members are:** + Adaptable + Approachable +… more
- Cardinal Health (Harrisburg, PA)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... and ensures that special requirements are included in an order. **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent", who is… more
- UPMC (Wexford, PA)
- … Center Specialist to join the team at Tri-Rivers in their Wexford call center . This position works Monday-Friday, Daylight hours (8am-4:30pm) - No nights, ... weekends, or holidays! We are seeking a dedicated and customer -focused Contact Center Specialist to serve as... service experience + Prior medical experience preferred + Call Center experience preferred + Computer &… more