- Prime Therapeutics (Austin, TX)
- …health system or health plan experience + Medicare Part D and B experience + Call center or call center operations experience **Physical Demands** ... and execution of service delivery, focusing on growth, client satisfaction and retention , as well as aligning department activity with Prime's overall corporate… more
- Vistra (Irving, TX)
- …important to the business. + Thorough understanding and skills in call center environment to include KPI's phone systems, customer service skills and best ... exceed key performance metrics. + Identify trends that threaten customer acquisition, customer retention , and...+ Advanced proficiency with Microsoft Office Suite, internet and call center tools. + Enthusiastic, high energy,… more
- Houston Methodist (Baytown, TX)
- …solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention , and evaluation of employees. + Meets or exceeds threshold goal ... necessary to ensure the best possible delivery of service and high customer /patient satisfaction. + Drives department service standards and activities to impact… more
- Houston Methodist (Baytown, TX)
- …solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention , and evaluation of employees. + Meets or exceeds threshold goal ... necessary to ensure the best possible delivery of service and high customer /patient satisfaction. + Drives department service standards and activities to impact… more
- Houston Methodist (Houston, TX)
- …FUNCTIONS** + Performs management responsibilities of selection, scheduling, supervision, retention , and evaluation of employees in assigned IT department. Provides ... necessary to ensure the best possible delivery of service and high customer /patient satisfaction. + Drives department service standards and activities to impact… more
- Houston Methodist (Baytown, TX)
- …to optimize practice performance which includes, but not limited to, staffing benchmarks, call center metrics (if applicable), panel size, bump rate, no show ... solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention , and evaluation of employees. + Meets or exceeds threshold goal… more
- Houston Methodist (Houston, TX)
- …stress management as needed. + Improves department score for turnover/ retention /employee engagement. **SERVICE ESSENTIAL FUNCTIONS** + Coordinates and expedites the ... issues effectively, informs and documents pertinent information to Executive On Call , executive staff, directors and managers. + Partners with public relations… more
- Sprinklr (TX)
- Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management ... (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel. Headquartered in New York City with… more
- Texas Health Resources (Dallas, TX)
- …home to a renowned Level III Neonatal Intensive Care Unit (NICU), a Comprehensive Stroke Center , and a Bariatric Surgery Center of Excellence. We also offer a ... Women's Robotic Surgery program was recently accredited as a Center of Excellence in Robotic Surgery by the Surgical...with new service line development in identified areas. Service: Customer Service: Timely follow through and response to issues… more
- Houston Methodist (Houston, TX)
- …and guidelines established by governing agencies to ensure optimal patient safety and customer service. This position is a member of the direct patient care team. ... comprehensive manner. + Uses peer-to-peer accountability towards department goals for retention and employee engagement. + Communicates effectively with others to… more