- BronxCare Health System (Yonkers, NY)
- …required, 1-2 years customer service experience, preferably in a call center and/or outpatient healthcare environment is required. 1-2 years' experience ... call center environment, while delivering an outstanding patient centered customer service experience. The Associate ensures each patient receives an… more
- University of Rochester (Rochester, NY)
- …in an in- or outbound service center , consistent with service and quality standards. Troubleshoots and resolves customer complaints. Schedule: 8 AM-5 ... - Maintains performance and quality standards based on established call center metrics including turn-around times. -...multiple programs and applications at the same time, typing call documentation, and speaking to the customer … more
- University of Rochester (Rochester, NY)
- …between the department and other hospital/professional departments in the areas of customer service and satisfaction. Responsibilities include, but are not ... the Patient Services team, serve as the functional/technical and customer service escalation expert, assign work, coordinate...employees meet metrics and expectations. + Analyzes GNAV's real-time call analytics to ensure service levels are… more
- Bassett Healthcare (Cooperstown, NY)
- …and/or clinical support to ambulatory patient care teams through excellent customer service , attention to detail, and interpersonal skills. Responsible ... experience, required Associates degree or higher may be substituted Experience in customer service , preferred License/ Certification: Medical Office Assistant or… more
- Veterans Affairs, Veterans Health Administration (Syracuse, NY)
- …at the Syracuse VA Medical Center within the Community Care Call Center . The Advanced Medical Support Assistant utilizes multiple computer applications, ... receive care in the community). Participates on a daily call center . Other duties as assigned. Work...Education. (1) Experience. Six months experience of clerical, office, [ customer service ], or other [administrative] work that… more
- City of New York (New York, NY)
- …HPD clients. They provide customer service via telephone using our call center system, on-line via several email accounts and in person by appointments ... enforce Housing Quality Standard (HQS) inspection results; and providing customer service to stakeholders through our Client...service to stakeholders through our Client Services office, call center and the DTR Portal. Your… more
- ConnectLife (Williamsville, NY)
- Family Support Specialist- Healthcare Call Center 4444 Bryant and Stratton Way, Williamsville, NY $1,000 Sign-On Bonus paid in two installments: 90 days and 180 ... in healthcare or human services related field preferred. Experience Requirements: + Customer service experience required. + Medical terminology and/or medical… more
- BronxCare Health System (Bronx, NY)
- …Reporting, (c) Infection Control Policies and Procedures and (d) Patient and Customer Service , (e) Employee adherence to the Organization's Policy, Procedures ... Keeps patients informed of work progress and promotes/provide comfort while waiting. Customer Service & Information- Provides appropriate and timely information… more
- Broadview FCU (Albany, NY)
- …community then you have come to the right place! Summary of Role: The Member Service Center (MSC) Supervisor plays a pivotal role in overseeing the daily ... two (2) years of people supervisory experience in a call center within a financial institution such...in an in-office model. + Commitment to delivering exceptional customer service and driving continuous improvement. Starting… more
- Pearl Interactive Network (Albany, NY)
- …and maintain systems for capturing, analyzing, and reporting quality measures related to call handling, customer interactions, and service outcomes. + ... of services provided by support staff, including team leaders, supervisors, and customer service representatives (CSRs). This role includes monitoring incoming… more