- Ellis Medicine (Schenectady, NY)
- … customer calls in a timely, courteous and efficient manner, provide optimal customer service and document call information. + Communicate with patients, ... The Dining Services Call Center Representative is responsible for the dispatching a variety of customer service requests (ie meals, diet information and… more
- US Tech Solutions (East Syracuse, NY)
- … and troubleshooting **Key Qualifications:** * Working knowledge of call center tools such as CRM ( Customer Relationship Management software) and phone ... and are looking for an opportunity to develop your customer service career, then we have a...a high-volume, fast paced and metric driven call - center team atmosphere with high emphasis on customer… more
- Highmark Health (Albany, NY)
- …monitoring from the Command Center . **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service call volumes for daily, weekly, monthly, and ... :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center ...or trends. Work with Workforce Planning Team Manager and Customer Service Management team to appropriately schedule… more
- Kaleida Health (Buffalo, NY)
- …informatics, or related field preferred.** **Experience** **10 plus years of experience in customer service /contact center leadership required. 5 years of ... **Director of Call Center ** **Location:** **Larkin Bldg @...strategy, implementation, and ongoing operations of a centralized contact center across phone, chat, text and self- service … more
- Canandaigua National Bank & Trust (Pittsford, NY)
- …caller needs and providing a superior customer experience with any banking needs. Call Center Specialists have tools at their disposal to provide all of our ... What does a Call Center Specialist do at Canandaigua...or equivalent with an emphasis in business curriculum; bank customer service representative training. + A minimum… more
- The Fountainhead Group, Inc. (New York Mills, NY)
- …Representative to join our FGI Family and support as a member of the Customer Service Team. Your role as a Call Center Representative will be handling ... Call Center Representative Full Time -...day as a member of our Customer Service Team. Your role as a call ... Service Team. Your role as a call center representative involves: + Routing phone… more
- Mount Sinai Health System (New York, NY)
- …**General Skills and Competencies** + Able to work independently + Must have excellent customer service skills + Able to work well with patients, visitors, ... appropriate recipients and greeting patients and visitors with the highest level of customer service + Provides clerical and administrative support to physicians… more
- Lincoln Financial (Albany, NY)
- …74848 **The Role at a Glance** We are excited to bring on a **Retirement Call Center Manager** to support the Retirement Plan Services organization in a work ... from home environment. _Background Details_ As a Retirement Call Center Manager, you will manage an...build relationships cross functionally that lead to providing excellent customer service , increasing revenue, and reducing risk.… more
- SUNY Upstate Medical University (Syracuse, NY)
- …the appropriate Associate Director of Pharmacy via e-mail or phone. Provide one call resolution, demonstrating excellent customer service and problem-solving ... Job Summary: The Pharmacy Call Center Representative answers all incoming...image to all callers, be articulate, and demonstrate excellent customer service skills while building a rapport… more
- New York State Civil Service (Menands, NY)
- …title under Section 70.1 of the Civil Service Law.Transfer:For 70.1 transfer to Call Center Representative 1, SG-9, you must have one year of permanent ... HELP Yes Agency State Comptroller, Office of the Title Call Center Representative 1, SG -09(NYHELPS) Item#062551...in a position where your primary responsibility was providing customer service to the general public, either… more