- Goodwill of the Finger Lakes (Rochester, NY)
- …Degree in related field preferred. Minimum of three years experience in customer service and/or Call Center industry. Or an equivalent combination of ... SUMMARY: Provide outstanding customer service in a contact center operation, with proficiency in handling inbound & outbound calls for assigned… more
- Mount Sinai Health System (Greenlawn, NY)
- …and Administrative Assistants in addressing patient concerns. 8. Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment ... **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for...while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more… more
- KPH Healthcare Services, Inc. (Gouverneur, NY)
- …in systems leveraged by the Help Desk. + Provide Help Desk resolution of customer service issues to insure complete client satisfaction. + Provide Help Desk ... health fairs and business conferences as needed. + Assist with on-site resolution of customer service issues to clients as needed. + Performs office duties as… more
- Molina Healthcare (Rochester, NY)
- …Responds to incoming calls from providers regarding claims inquiries and provides excellent customer service ; documents calls and interactions. + Assists in the ... combination of education and experience; **REQUIRED EXPERIENCE:** 2-3 years customer service , claims, provider and investigation/research experience. Outcome… more
- Olmsted Center for Sight (Buffalo, NY)
- …work environment Qualifications: + High School diploma or equivalent + Prior experience with customer service and/or contact center work preferred + Must ... support the needs of our 24-hour/7 day a week call center operations. Essential Functions: + Answer...quickly build relationships with contacts + Maintain high quality customer service standards + Attain and maintain… more
- Casella Waste Systems Inc. (Clifton Park, NY)
- …by customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service \. + Engages ... and strives to meet or exceed call center metrics while providing excellent consistent customer service \.Engages with customers to assess needs and… more
- Tompkins Community Bank (Batavia, NY)
- …customers by using the right methods/tools available + Meet personal/ customer care center team targets and call handling quotas + Follow all company policies ... Overview Answers general inbound calls in a care center with the goal of customer ...A minimum of one (1) year banking or related customer service experience + Proficient reading, writing,… more
- Arrow Financial Corporation (South Glens Falls, NY)
- …most often via telephone and electronic mediums. Responsible for providing superior customer service through every interaction, decision, and behavior. Will own ... Falls, New York and Latham,NY. Essential Job Functions: > Field incoming customer service calls and electronic communications referencing knowledge of Company… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations experience. **Other Job Specific Skills** + Ability to ... Completes daily routine tasks and responsibilities to support the Customer Service department or programs. **Seasonal role... call volume. + Ability to provide effective customer service and deal tactfully and courteously… more
- Albany Medical Center (Albany, NY)
- …+ Experience using an electronic health record and Microsoft Office a plus. + Excellent customer service skills. + Ability to multi-task in a high patient volume ... Per Diem position to assist in coverage for the Albany Medical Center Saratoga, Malta, and Clifton Park Multispecialty Offices. Essential Duties and Responsibilities… more