- Citigroup (San Antonio, TX)
- …focusing on knowledge and service improvement + Monitors and manages standard call center metrics for abandonment rate, service level, staffing ... department to resolve client requests promptly and achieve excellent internal and external customer service + Documents, tracks, and monitors items escalated to… more
- Zurich NA (Houston, TX)
- …to join our Group in North America. **(GCA) Service Manager** supports and leads Customer Service Team Leads and Customer Service Coordinators in the ... be able to put his/her problem solving, analytical and customer service skills to use every day....and delegates daily activities and work processes related to call center operations and emergent case management… more
- ADP (El Paso, TX)
- …and diagnostics. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way ... **TO SUCCEED IN THIS ROLE** **:** _Required Qualifications_ + 1+ years of Customer Service experience + Bilingual (English/Spanish) **BONUS POINTS FOR THESE:**… more
- Aveanna Healthcare (Houston, TX)
- …Management or related at minimum * 5 or more years as a call center supervisor or above, specializing in healthcare support/ customer service support role ... Fun. Position Overview The Patient Support Supervisor oversees the call center operations for Aveanna Medical Solutions....and goals (including but not limited to Quality Scores, Call Volume, Customer Satisfaction). Ability to identify… more
- BD (Becton, Dickinson and Company) (San Antonio, TX)
- … service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for ... sites visits. Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager. + Must possess a… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …of large telco operations. This role will drive program delivery across retail, digital, call center , and customer migration workstreams, with a strong focus ... on execution, stakeholder alignment, and customer experience. This is a hybrid model located in...identifying trends, and producing actionable recommendations. * Systems & Call Center Readiness o Oversee impacts to… more
- Whirlpool Corporation (Austin, TX)
- …understanding of how to leverage numerous and different technologies + Customer Service Experience and/or Call Center Operations + Knowledge of ... be a remote role. This role is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and… more
- Omni Hotels (Austin, TX)
- …to any reasonable task as assigned by manager or supervisor Qualifications + Excellent customer service skills + Ability to move, bend, lift, carry, push, pull, ... hotel with the heart of the thriving downtown business center at your doorstep; you'll be just steps away...working for a company with a reputation for exceptional service . The Omni Austin Hotel Downtown's commitment to serve… more
- The City of Houston (Houston, TX)
- …High School Diploma or a GED EXPERIENCE REQUIREMENTS Two (2) years of Customer Service experience. SUBSTITUTION Forty-eight (48) semester hours of college ... be given to those applicants with experience in a call center or an environment similar to...similar to Public Safety (eg Police or Fire). Quality customer service in a fast-paced environment is… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW FINANCIAL SERVICES REPRESENTATIVE (FULL-TIME) We are hiring customer service representative to support inbound and outbound customer ... SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more