- Capital One (Mclean, VA)
- … effort metrics + Technical Depth: Leverage complex datasets across Digital, Call Center , and In-Person channels, requiring mastery of SQL/Snowflake and ... Senior Business Manager, Effortless Customer Experiences **Drive the Customer Experience...customers (eg increases in Primary Banking Relationships, reductions in call volumes and complaints) **Basic Qualifications:** + Bachelor's Degree… more
- Bon Secours Mercy Health (Portsmouth, VA)
- …Calm Demeanor Critical Thinking Safety Attention to Detail Escalate Concerns Teamwork Customer Service Maintains positive attitude Follows Directions As a Bon ... of all CT IT systems, including Radiant and PACS. * Participates in on call rotation as required. This document is not an exhaustive list of all responsibilities,… more
- Bon Secours Mercy Health (Midlothian, VA)
- …members Good communication skills Able to effectively work with diverse people Good customer service skills Good organizational skills and time management skills ... and/or work assignments, modifying work assignments, assisting with meal coverage, fielding call offs and providing adequate staffing levels for the next shift.… more
- Coinbase (Richmond, VA)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... email, or call our support lines accessible through our Help Center (https://help.coinbase.com). You'll drive the next generation of AI-powered self- service … more
- Otsuka America Pharmaceutical Inc. (Richmond, VA)
- …team of operational specialists, including webinar production, medical writing, and customer service engagement specialists. + **Data-Driven Insights** : Utilize ... **Job Overview:** The Director, Customer Engagement Platforms (CEP) will be responsible for...you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe… more
- Fresenius Medical Center (Louisa, VA)
- **PURPOSE AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including ... competencies and skills for the position, including excellent communication, customer service , continuous quality improvement, relationship development, results… more
- Sedgwick (Norfolk, VA)
- …license is required.** **Experience** At least one (1) year of customer service experience; call center experience strongly preferred. **Skills & ... one of the most innovative insurance operations in the industry. As an Inbound Customer Service Agent - Auto Insurance for the leader in electric vehicle… more
- Sharecare (Richmond, VA)
- …coursework, preferred + At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years ... You need to love interacting with people and be committed to providing stellar customer service and empathetic guidance for members during their in-home care… more
- Sedgwick (Norfolk, VA)
- …license is required **Experience** At least one (1) year of customer service experience; call center experience strongly preferred. **Skills & ... to AI-transferred calls with particular attention to compliance and call documentation, ensuring accurate recordkeeping and disclosures. + Collaborates...Knowledge** + Strong customer service skills with empathetic communication and… more
- GovCIO (Richmond, VA)
- …support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application ... degree preferred. + Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). +… more