- Chartway Federal Credit Union (Virginia Beach, VA)
- …school education or equivalent GED. + Experience: One year retail or customer service , preferably in a call center environment. Chartway offers a ... for providing exceptional service experiences in a fast-paced call center environment. Day to day interactions include assisting and educating members… more
- CVS Health (Richmond, VA)
- …staff on work procedures, proper call handling and teamwork delivering excellent customer service . Is visible and available to staff to answer questions, ... call center operations. **Preferred Qualifications** - 2 years leading member/ customer service team. - Experience in a Medicaid and/or Medicare setting.… more
- Aston Carter (Winchester, VA)
- …improve policies. Essential Skills + 2-5+ years' experience in human resources, contact center , customer service , or equivalent experience. + Proven ability ... and Operations partners to find the solution for the customer while providing a world-class employee experience. In this...our case management system to document and track every call with a high level of accuracy. Moreover, you… more
- GardaWorld (Richmond, VA)
- …+ Professional training and/or education in one or more of the following: + Customer service + Dispatch operations + Security and/or emergency services + ... last-minute assignments due to call -offs or No Call No Shows + Handle calls for service...iJet and NC4) + Experience in a modern 911 Call Center , Central Station Alarm Monitoring, or… more
- CACI International (Chantilly, VA)
- …plan management and call routing configurations + Coordinate with vendors and service providers for issue resolution + Participate in on- call rotation for ... Cisco Call Manager Administrator Job Category: Information Technology Time...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- The Cigna Group (Richmond, VA)
- …Product Management for Call Routing and IVR, you'll drive innovation in customer engagement platforms, making it easier for millions to access care. Join us to ... difference. **Responsibilities** + Champion human-centered design by creating IVR and call routing experiences that are simple, accessible and personalized. + Align… more
- Capital One (Chesapeake, VA)
- …diploma, GED or equivalent certification + At least 3 years of Customer Service or Call Center experience + At least 1 year of experience using Google ... **Preferred Qualifications** + At least 4 years of experience of Customer Service or Call Center experience + At least 1 year of experience in the… more
- Capital One (Richmond, VA)
- …Diploma, GED, or equivalent certification + At least 3 years of customer service or call center experience + At least 1 year of experience using Google ... + Execute E2E Dealer Navigator and product support - Call /Chat Center with inbound and outbound calls...the right to ask the agent to upgrade internet service to ensure a good customer experience.… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- … call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas ... production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and… more
- Mass Markets (VA)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... to the success of a globally expanding, industry-leading organization. This position supports customer service for mortgage customers. This role requires you to… more