- Insight Global (San Jose, CA)
- …A client of Insight Global is seeking a Tier 3 Support Engineer to support the Unified Contact Center Enterprise (CCE). The Tier 3 Support Engineer ... the most complex and escalated issues related to Contact Center Enterprise (CCE). This role requires deep technical knowledge...Cisco TAC processes and tools is a plus. Provide on- call and after-hours support Relevant Cisco certifications… more
- Veterans Affairs, Veterans Health Administration (San Francisco, CA)
- …while working in a medical office, hospital, inpatient/outpatient clinic, Ancillary Service, Call Center , Care of Community Care, Consult Scheduling, Direct ... Summary The Advanced Medical Support Assistant (Advanced MSA) is responsible for a...- Schedule appointments in a clinical setting. - Identify customer 's concerns, performs the tasks required to resolve the… more
- Veterans Affairs, Veterans Health Administration (Mather, CA)
- … duties that may be performed in a Clinic Based Outpatient Clinic (CBOC), Call Center , Inpatient Clinic, or Outpatient Clinic. The Supervisory MSA will interact ... Summary The Supervisory Medical Support Assistant (Supervisory MSA) will perform administrative ...Education. (1) Experience. Six months experience of clerical, office, [ customer service], or other [administrative] work that indicates the… more
- Cedars-Sinai (Los Angeles, CA)
- …staff meetings. **Department-Specific & Supervisory Responsibilities** + Supervises call center staff. Monitors calls to ensure exceptional customer service ... assures patient advocacy. The Supervisor guides staff in meeting customer 's needs consistent with the Medical Center 's...provided, manages staff schedules to ensure staffing levels support call volume, and identifies training opportunities… more
- Motion Recruitment Partners (Pleasanton, CA)
- …Cloud, NICE CXone, Five9, or other Contact center platforms in a contact center support role + Experience with collaboration technologies and 3rd party ... call center applications such as Microsoft O365,...a healthcare environment. + Experience working in a contact center support environment. + Working knowledge of… more
- Fujifilm (Sacramento, CA)
- **Position Overview** The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The ... of the position is to be versed in primary support across our Synapse products, and the ability to...next level engineer. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a… more
- Fujifilm (Sacramento, CA)
- **Position Overview** The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a… more
- RTX Corporation (Fullerton, CA)
- …updates and guidance on issue resolution and system changes. + Participate in on- call rotation to provide after-hours support as required. + Coordinate with ... is to join our RTX Corporate, Enterprise Services, Research Center or BBN team: RTX Corporation is seeking a...team: RTX Corporation is seeking a Principal Specialist Application Support Analyst to join our dynamic team. This senior… more
- Insight Global (Milpitas, CA)
- …design input. Create and maintain technical documentation, knowledge base articles, and customer communications. Mentor and assist lower-level support teams to ... the most complex and escalated issues related to Contact Center Enterprise (CCE). Provide expert-level troubleshooting and problem resolution...with TAC processes and tools is a plus. Provide on- call and after-hours support null We are… more
- WSP USA (Los Angeles, CA)
- …role managing IT support teams + Experience working in a high-touch customer service or call center environment preferred **Technical Skills** + ... for the Orange County Transportation Authority's (OCTA) 405Express Lanes Customer Service Center . This role requires an...Planning) concepts and integration + Knowledge of Cisco Contact Center technologies and call center … more