- Pearl Interactive Network (Albany, NY)
- …(QAA)** is responsible for ensuring the quality of services provided by support staff, including team leaders, supervisors, and customer service representatives ... maintain systems for capturing, analyzing, and reporting quality measures related to call handling, customer interactions, and service outcomes. + **Reporting &… more
- Cayuse Holdings (Albany, NY)
- … service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization + Must be able ... + Three (3) to five (5) years of experience in computer systems, customer support or IT support . + Experience with ServiceNow IT Service Management… more
- New York State Civil Service (Albany, NY)
- …or resolve customer issues and/or problems.Qualifying Experience may include call center agent, customer service representative, sales representative ... pending further investigation. Work a variety of reports . Provide excellent customer service and decrease flow-out Minimum Qualifications 60 or more college… more
- Olympus Corporation of the Americas (New York, NY)
- …and researchers, and other decision makers in assigned accounts, including travel to customer facilities and onsite support . Employees must adhere to all ... strong recruitment, hiring, training, development, motivation, and management. + Support the development and successful execution of annual territory business… more
- Fujifilm (Albany, NY)
- …operation of Fujifilm products. + Creates, Provides and maintains documentation to support customer training. + Provides additional training and consultation at ... testing, remote or onsite training as well as go-live support to Synapse PACS/MI projects. The SCC, MI -... for customers, sales, and field service via our ON- Call Technical Assistance Center (TAC). + Participate… more
- Grifols Shared Services North America, Inc (Albany, NY)
- …also be tasked to move at a rapid pace using digital resources for customer engagement and to use technology for call planning/targeting, field communications, ... not limited to: Neurologists, Immunologists, Allergists, Specialty Pharmacy companies, Infusion Center and Hospital accounts like pharmacy DOP and Emergency Room. As… more
- M&T Bank (Clarence, NY)
- …school diploma or equivalent (GED) and a minimum of 3 years proven retail sales, call center , customer service and/or telesales experience OR A high school ... through the bank's retail sales process to provide proactive sales solutions through customer outreach for basic and complex customer needs. Specializes in our… more
- Pearl Interactive Network (Albany, NY)
- …years of management experience. + Previous program management experience preferred in a call center environment. + 3 years' experience supervising or managing ... support positions. + Implements CRM protocols for each customer /client program. + Performs all other duties as assigned....inbound/outbound/virtual call center . + Highly proficient utilizing Excel… more
- UHS (Johnson City, NY)
- …regulatory agencies. Priority will be given to activities that directly affect customer service. Complies with the Interventional Cardiology departmental on call ... Primary Department, Division, or Unit: Cardiac Catheterization Lab, UHS Wilson Medical Center Primary Work Shift: Day Rotational Regular Scheduled Weekly Hours: 32… more
- Publisher's Circulation Fulfillment (Valley Cottage, NY)
- …this non-exempt, entry level position performs administrative and manual labor tasks to support the daily distribution center operations PART TIME - WEEKENDS A ... Participates in all the daily operations at a Distribution Center . * Assists with unloading newspapers from delivery trucks...* May assist in communicating with subscribers as they call in with complaints or concerns and informs DSP's… more