- Evolent (Albany, NY)
- …emerging technologies, and best practices to recommend innovative solutions that enhance the customer service experience. * On- Call Support : Provide periodic ... on- call support to ensure uninterrupted contact center operations. **Required Qualifications** * Experience: Minimum of 5 years of experience in supporting… more
- University of Rochester (Rochester, NY)
- …+ On occasion, may require 24x7 availability for crisis, emergency situations, and/or special call center projects. + Answers customer inquiries as needed ... Center IT applications and telecom system to achieve departmental, team, and individual call metrics. + Understands call center industry to manage and… more
- Wegmans (Rochester, NY)
- …**Preferred Qualifications:** + 1 or more years of pharmacy technician experience + Call center experience + Medical or insurance experience + Proficiency with ... questions + Communicate with internal customers (store pharmacies) regarding customer information/orders + Meet individual goals and team averages...number of calls per hour and talk time per call + Able to multi-task and complete work efficiently… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + ... environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree… more
- Albany Medical Center (Albany, NY)
- …employees appropriately according to documented standard operating procedures. The Tech Field Support is responsible for an exemplary customer service experience ... America) Salary Range: $51,755.37 - $77,633.06 The Tech Field Support provides onsite and remote support for... for non-standard applications and hardware + Participate in on- call rotation and help troubleshoot customer issues… more
- Oneonta Job Corps (Oneonta, NY)
- …clean, and orderly dorm by effectively managing student behavior and conduct. Shifts: The On- Call ILA MUST be available to work either shift as needed + Split Shift: ... of students who are present for duty at the center + Provide counseling and guidance to students in...report any unusual or critical incidents to supervisors + Support dorm supervisor, counselors, and other team members in… more
- Kyndryl (Albany, NY)
- …and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction. ... leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. +...and cost containment. + Embed intelligent workflows into real-time call flows to support care gap closure… more
- Albany Medical Center (Albany, NY)
- …States of America) Salary Range: $40,495.10 - $52,643.64 Provides administrative support to the director of the department and department managers. Coordinates ... and filing sheets in binder. Sends out daily communication to department. + Ensures On Call and Weekend Coverage calendars are kept up to date. Passes on- call … more
- University of Rochester (Rochester, NY)
- …performance of the Data Center . + Works independently with users and applicable support teams to integrate a wide array of technology tools in support of ... evaluations. + Provides for the continuous availability of operational support for all platforms in accordance with the institution's...the Data Center Director. + Manages Data Center on- call rotation. + Leads staff meetings.… more
- University of Rochester (Rochester, NY)
- …interpreting services for all clinical and professional University of Rochester Medical Center Staff, patients, and caregivers. These services are provided for SMH ... within the interpreter services radius. The TAR interpreter has on- call and weekend/evening responsibilities. **ESSENTIAL FUNCTIONS** Interprets in healthcare… more