- Zoom (New York, NY)
- …and functionality of technologies. Responsibilities + Designing and implementing contact center solutions to meet business requirements and customer needs ... for contact center projects + Optimizing contact center technologies to improve efficiency and customer ...+ Troubleshooting and resolving technical issues related to contact center solutions + Providing training and support … more
- University of Rochester (Rochester, NY)
- …modifications. + Assists in meeting Data Center operational goals related to customer support . + Keeps abreast of current IT technologies through continuing ... SUMMARY The Data Center Services Technician II provides first level Data Center systems and Service Desk phone support for faculty, staff, students and… more
- Stony Brook University (Stony Brook, NY)
- …required to support increased volume and future growth of the Cancer Center . + Support administrative functions related to obtaining orders from physicians ... be scheduled to work every Saturday once the Cancer Center starts to provide weekend care/ support ._** **Qualifications**...4 years of face to face patient and physician customer service related to healthcare. Experience with Microsoft Office… more
- NBT Bank (Norwich, NY)
- … center , social media, e-mail, and other channels. Focusing on a single customer support channel, the incumbent will satisfy customer inquiries directly ... representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message...hours Tasks Performed: + 55% Responsible for resolving consumer customer inquiries via one customer support… more
- Rochester Institute of Technology (Rochester, NY)
- …:** 116H **Required Qualifications:** + 5 to 7 years' experience in a direct customer support role in a call center or high volume office environment + ... and timely manner. The Service Center Analyst will: + Provide customer support for the RIT community via multiple methods of intake, while being held… more
- Albany Medical Center (Albany, NY)
- …+ Provide best effort support for non-standard devices + Participate in on- call rotation and help troubleshoot customer issues + Perform at or above ... Range: $60,367.47 - $90,551.20 The Clinical Engineering Technician provides onsite and remote support for all medical equipment and systems and in person support … more
- Stony Brook University (Commack, NY)
- …projects as assigned. **Member Clinical Services:** + Answer patient inquiries via the Call Center and respond efficiently to resolve access issues for members. ... the PBM services provided by the Long Island Clinical Center of Excellence. + Support and guide...appropriate decision-making at the care coordinator level and excellent customer service. Ensure standard protocols meet Program requirements for… more
- Humana (Albany, NY)
- …to understand business needs and develop architecture solutions and blueprints for the customer experience center platform solutions + Lead and govern technical ... and performance of several platforms that are used to support Humana's members. The platforms consist of Nuance IVA,...of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research.… more
- Stony Brook University (Stony Brook, NY)
- …arriving patients for multi-disciplinary encounters while providing the highest level of customer service. The Cancer Center Registrar reviews registrations for ... Patient Access Representative, MART (Cancer Center , Days\_ **Position Summary** At Stony Brook Medicine,...responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by… more
- Albany Medical Center (Albany, NY)
- …operating systems, or database systems. In addition, the Epic Analyst provides support by correcting issues that arise from customer usage, identifying ... will be limited to job specific forums/organizations for technical collaboration + Provide on- call , extended weekday and weekend support for on-site and off-site… more