- Kyndryl (Harrisburg, PA)
- …and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction. ... leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. +...and cost containment. + Embed intelligent workflows into real-time call flows to support care gap closure… more
- Comcast (Philadelphia, PA)
- …Degree required; advanced degree preferred. + Proven senior leadership experience in high-volume call center environments, with a track record of leading large, ... **:** Drive transactional sales and position sales as a support strategy to enhance customer lifetime value...or any other basis protected by applicable law. **Skills:** Call Center ; Strategic Objectives; Contact Center… more
- HealthFitness (Philadelphia, PA)
- …benefits and receive competitive pay. We provide personal and professional support , training and development and flexible employment opportunities. **About the ... role** **Fitness Floor Attendant - Philadelphia, PA** **On- call / Substitute, working on an as needed basis** **Hours: Between 6:30am- 7pm, Monday-Friday**… more
- UPMC (Pittsburgh, PA)
- … handling and transferring. High School diploma or equivalent is required. Two (2) years customer service experience or call center experience, OR one (1) ... from physicians and medical professionals. Responsibilities require the Transfer Center Coordinator to multitask, maintain great customer ...year healthcare call center experience required. Knowledge of medical… more
- University of Pennsylvania (Philadelphia, PA)
- …and troubleshooting is essential. + Customer Service & Communication: Experience in a customer service call center is a plus. Must have strong ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Posted Job Title OCC Shift Supervisor - Operations Control Center Job Profile Title Supervisor, Control Center … more
- Ryder System (Harrisburg, PA)
- …organized professional with management experience who can ensure the most efficient call center operations while maintaining customer satisfaction. Ensure ... & Knowledge Managers to drive strategies to achieve positive customer experience + Provide training, mentorship, guidance, support..., and performance feedback to direct reports (Tier 1 Call Center Representatives and Tier 2 Functional… more
- Navient (Harrisburg, PA)
- …and customer experience. + Liaise with cross-functional stakeholders (eg, customer support teams, IT, business units) to understand their requirements ... technologies, ensuring seamless operations, and enhancing the overall customer support experience. + Leading and supporting...platforms. **About You:** + 6+ years experience managing contact center software in a call center… more
- WellSpan Health (Lewisburg, PA)
- …1 year Relevant experience. Required + Customer service, medical office and/or call center support experience. Preferred **Courses and Training:** + ... including, but not limited to, general phone management and call intake, urgent symptom routing, customer interviews,...after 3-6 months of onsite training in Lewisburg, PA Call Center Assessment will be required at… more
- St. Luke's University Health Network (Allentown, PA)
- …care. The Operator will provide indirect patient care in a fast-paced Telephone Call Center . Obtains and verifies demographics from callers when applicable. ... EDUCATION: High School Diploma / GED required TRAINING AND EXPERIENCE: 1 year Call Center experience preferred Previous experience in a role utilizing medical… more
- St. Luke's University Health Network (Allentown, PA)
- …Manages and works referral work queues when assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and ... a request should be scheduled, when to refer a call to a specific clinic or escalate the ...data entry required + Minimum 1-2 years of demonstrated customer service excellence in a contact center … more