- Highmark Health (Richmond, VA)
- **Company :** Highmark Inc. **Job Description :** **JOB SUMMARY** **This is a call center outreach position.** This job provides front line staff guidance and ... ensures effective and efficient delivery of pharmacy call center services. The Pharmacy Coordinator is responsible for supporting Highmark Wholecare's pharmacy… more
- Prime Therapeutics (Richmond, VA)
- …Utilization Management or Customer Service in a high-volume, multi-functional call center environment. Every employee must understand, comply with and ... additional training for each medication and therapeutic class. Primary activities center on reviewing both prospective and retrospective requests for therapeutic… more
- Carnegie Mellon University (Arlington, VA)
- …pass, access to our Family Concierge Team (https://www.cmu.edu/hr/work-life/ support /family-child-care-resources/index.html) to help navigate childcare needs, fitness ... architectures, developing prototypes, analyzing existing software artifacts and leading customer engagements. The ideal candidate will have significant experience in… more
- SAIC (Norfolk, VA)
- …(MCEN) and other legacy networks. **NOTE:** + This is a rotating-shift 24/7 operations in a call center environment + Must be able to work an 8 hour shift within ... solve technical issues via telephone, email, and chat + Ability to learn customer support processes and techniques + Ability to work well with all teammates and… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …with established escalation procedures. 10) Report on previous business day's Enterprise Operations Center call volume and SLAs to be incorporated into the CIO ... The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of… more
- General Motors (Richmond, VA)
- …This means the successful candidate is expected to report to **GM Global Technical Center or** **Sunnyvale Technical Center ** or **Austin innovation Center ** ... cross-team relationships and promoting program influence to achieve optimal customer and business value. **Design** **Program Direction** + Lead end-to-end… more
- Sedgwick (Richmond, VA)
- …agent/producer license is required.** **Experience** At least one (1) year of customer service experience; call center experience strongly preferred. ... per day in a professional and timely manner. + Supports a wide range of customer needs, including: + General policy support + Billing inquiries + New business… more
- William C Brown Inc (Springfield, VA)
- …Work with other service providers to support areas of common interest * On- call support may be required Position Requirements Required Skills: * 8+ years and ... on aTS/SCIcleared DevOps Engineer, Sr. joining our team to support our intelligence customer in Springfield, VA....work unsupervised * Experience with deploying to on prem/data center infrastructure * Experience using Jira and Confluence on… more
- ICF (Reston, VA)
- …Louisiana, Idaho, Arkansas, & Alabama. Preferred Skills/Experience: + 6 months previous call center , customer service or collections experience strongly ... Description ICF is hiring flexible On- Call REMOTE Survey Research interviewers! The work supports...colleagues and your Team Lead who are there to support your progress and project goals. Our goal is… more
- ADP (Norfolk, VA)
- …a background in Genesys telephony and administration and experience with contact center technologies (eg, Salesforce, routing, IVR, call recordings, and WFM.) ... as the resident expert for Genesys Cloud capabilities; providing day-to-day support , proactive maintenance and troubling shooting for complex IVR system issues… more