- Transdev (Arlington, VA)
- …This position is based in Arlington, Virginia in supporting the Arlington Star Call Center . Transdev is proud to offer: + Competitive compensation package ... Corporate Policy Key Responsibilities: + Supervises daily activities of all customer service representatives and scheduler personnel. + Track, compile and analyze… more
- Robert Half Office Team (Fairfax, VA)
- …* Applicant must have a minimum of 1+ years' experience working in a fast-paced call center or customer service environment. * Proven customer ... finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best… more
- Healthfirst (VA)
- …benefits, claims process, Medicare and Commercial product questions and various other customer support functions + Employer/Broker questions and issues regarding ... Brokers and Medicare Brokers Provide high quality handling of customer inquiries, via mail, e-mail and on-line inquiries and...Qualifications:** + High School Diploma or GED Equivalent + Customer service + Experience handling a high volume of… more
- CACI International (Chantilly, VA)
- …accurate documentation of system configurations and changes per DoD requirements + Support dial plan management and call routing configurations + Coordinate ... and service providers for issue resolution + Participate in on- call rotation for after-hours support + ...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- Zeiders Enterprises, Inc (Woodbridge, VA)
- …processes, including forecasting staffing needs, scheduling service delivery within the call center . This role supervises a geographically dispersed team ... Zeiders is an industry leader in military and family support . Our company's reputation is based on providing top...ensure coverage of service delivery requirements. + Monitor real-time call center operations and proactively adjust staffing… more
- Amazon (Arlington, VA)
- …event response, conducting data center infrastructure training and drills, providing on- call event support , analyzing data and alarms, writing reports, and ... looking for an individual with proven skills to help support our Facility Operations Center . The Facility...center 's physical infrastructure. This team ensures that the customer experience will be optimal and gratifying by way… more
- Kyndryl (Richmond, VA)
- …and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction. ... leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. +...and cost containment. + Embed intelligent workflows into real-time call flows to support care gap closure… more
- CoreSite (Reston, VA)
- …(SLA) and data is uploaded to the OSS accordingly. + Provide day-to-day exceptional customer service and support . + On- call availability may be required ... be willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up to 50 pounds 1/3 of the… more
- Amazon (Sterling, VA)
- …reports as their performance manager - 2+ years experience in participating in on- call rotations, and providing after-hours support in an environment that ... to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management...followed by physical repair and includes participation in an on- call rotation. All candidates should be willing to work… more
- Amazon (Manassas, VA)
- …people in a technical environment. - 2+ years experience in participating in on- call rotations, and providing after-hours support in an environment that operates ... to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management...followed by physical repair and includes participation in an on- call rotation. All candidates should be willing to work… more
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