- Highmark Health (Richmond, VA)
- …Highmark Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide ... monitoring from the Command Center . **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service call volumes for daily, weekly, monthly, and annual… more
- Mass Markets (VA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... a trusted partner in the industry. This position supports customer service, technical support , and customer...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Lincoln Financial (Richmond, VA)
- …#:** 74848 **The Role at a Glance** We are excited to bring on a **Retirement Call Center Manager** to support the Retirement Plan Services organization in a ... work from home environment. _Background Details_ As a Retirement Call Center Manager, you will manage an...customer inquiries while ensuring accurate, fair and efficient call management. In addition, you will manage workloads to… more
- Serco (VA)
- …with our PBGC customer and other Serco teams to deliver the highest level of customer service. **As a Call Center Representative, you can expect to:** + ... Serco's goal is to provide the highest level of customer support and to work to protect...At least six months to one year of previous call center experience. + Ability to obtain… more
- Chartway Federal Credit Union (Virginia Beach, VA)
- …+ Experience: One year retail or customer service, preferably in a call center environment. Chartway offers a competitive salary and a comprehensive benefits ... Manager and is responsible for providing exceptional service experiences in a fast-paced call center environment. Day to day interactions include assisting and… more
- Mass Markets (VA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Pearl Interactive Network (Richmond, VA)
- …day one, shaping the performance, mindset, and confidence of the next generation of customer service superstars. The ** Call Center ** **Trainer (CCT)** is ... **Pearl Interactive Network** , we're always looking for exceptional ** Call Center Trainers** to join our **Talent...+ Monitor the progress of trainees and provide continuous support to improve knowledge and understanding to aid in… more
- KSA Integration LLC (Arlington, VA)
- Call Center Program Manager arlington, VA (http://maps.google.com/maps?q=arlington+VA+USA+22211) Description KSA Integrationis a Service-Disabled Veteran-Owned ... solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support , and (3) business process improvement. We are a rapidly growing… more
- Transdev (Arlington, VA)
- …This position is based in Arlington, Virginia in supporting the Arlington Star Call Center . Transdev is proud to offer: + Competitive compensation package ... Corporate Policy Key Responsibilities: + Supervises daily activities of all customer service representatives and scheduler personnel. + Track, compile and analyze… more
- Humana (Richmond, VA)
- …+ Bachelor's degree + Applied knowledge of Direct Marketing Processes + Call Center /Contact Center Operations leadership + Project Management ... **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the formal… more