- CoreSite (Reston, VA)
- …be willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up to 50 pounds 1/3 of the ... include cross connect installations, cabling infrastructure management, advanced remote hands support , and customer cage and cabinet build outs. Responsibilities… more
- Amazon (Herndon, VA)
- …years of data center engineering experience - 2+ years of operations and on- call support for data center facilities, mission critical plants, or ... completion. At Amazon, we're working to be the most customer -centric company on Earth! Amazon is a place where...looking for an individual with proven skills to help support our Facility Operations Center . The Facility… more
- University of Virginia (Charlottesville, VA)
- …MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent Experience: 1 year of customer service or call center preferred Licensure: None required ... Thank you for considering a customer service Contact Center position at...using good critical judgment and understands when to escalate; Call processing and monitoring functions for multiple departments within… more
- Ryder System (Richmond, VA)
- …organized professional with management experience who can ensure the most efficient call center operations while maintaining customer satisfaction. Ensure ... & Knowledge Managers to drive strategies to achieve positive customer experience + Provide training, mentorship, guidance, support..., and performance feedback to direct reports (Tier 1 Call Center Representatives and Tier 2 Functional… more
- Navient (Richmond, VA)
- …and customer experience. + Liaise with cross-functional stakeholders (eg, customer support teams, IT, business units) to understand their requirements ... technologies, ensuring seamless operations, and enhancing the overall customer support experience. + Leading and supporting...platforms. **About You:** + 6+ years experience managing contact center software in a call center… more
- Mass Markets (VA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... a trusted partner in the industry. This position supports customer service, technical support , and customer...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Capital One (Mclean, VA)
- …Manager. The Sentry Quality Assurance Manager optimizes the performance, processes, and customer service of our 24/7/365 security operations center (SOC). This ... Quality Assurance Manager, Security Operations Center (Sentry) At Capital One, we dare to...our service delivery, with a specific focus on our call queue, incident handling, and overall operational efficiency. This… more
- NTT America, Inc. (Gainesville, VA)
- …to work outside normal business hours, including weekends, late nights, holidays and on- call support . + Ability to communicate effectively with verbal, visual ... of contractors to deliver quality services, and that internal customer demands are met. The Data Center ...internal customer demands are met. The Data Center Technician Apprentice will develop their skills with hands… more
- Zoom (Richmond, VA)
- …implementing contact center solutions* Have knowledge of telephony systems and call routing strategies* Be familiar with CRM systems and their integration with ... can expectZoom is looking to grow its global Contact Center Solution Engineering team. Do youhave a passion for...have a passion for diving into technology that powersbetter customer experiences? If so, we would love to have… more
- University of Virginia (Charlottesville, VA)
- …Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, ... updated on various aspects of their visit. This role fully supports the Contact Center during the entire shift. * Manages large volumes of inbound and outbound calls… more