- Amentum (Alexandria, VA)
- …of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. Amentum provides all required job ... training for qualified candidates. This position is an on call (casual) team member. On Call (causal)...rules and policies of the ASCs. + Provide front-line customer service as representatives of Amentum and on behalf… more
- Evolent (Richmond, VA)
- …emerging technologies, and best practices to recommend innovative solutions that enhance the customer service experience. * On- Call Support : Provide periodic ... on- call support to ensure uninterrupted contact center operations. **Required Qualifications** * Experience: Minimum of 5 years of experience in supporting… more
- NTT America, Inc. (Gainesville, VA)
- …5E, CAT6, single mode and multi-mode patch cables. + Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ... copper and fiber patch panels and any other materials necessary for data center operations. + Perform installation and maintenance on Power Distribution Units within… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + ... environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree… more
- NTT America, Inc. (Ashburn, VA)
- …The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with ... you can grow, belong and thrive. **Your day at NTT DATA** The Data Center IT Infrastructure Technician supports client requests within their space in NTT data… more
- Amazon (Herndon, VA)
- …event response, conducting data center infrastructure training and drills, providing on- call event support , analyzing data and alarms, writing reports, and ... looking for an individual with proven skills to help support our Facility Operations Center . The Facility...center 's physical infrastructure. This team ensures that the customer experience will be optimal and gratifying by way… more
- Kyndryl (Richmond, VA)
- …and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction. ... leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. +...and cost containment. + Embed intelligent workflows into real-time call flows to support care gap closure… more
- CoreSite (Reston, VA)
- …security of the data center . The position is responsible for customer support services, all onsite vendor management, vendor contracts, site operational ... communications infrastructure as well as any applicable base building support systems. All Data Center Operations staff...normal business hours, including weekends, late nights, holidays, and on- call support . + Must be comfortable working… more
- Amazon (Sterling, VA)
- …reports as their performance manager - 2+ years experience in participating in on- call rotations, and providing after-hours support in an environment that ... to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management...followed by physical repair and includes participation in an on- call rotation. All candidates should be willing to work… more
- Amazon (Sterling, VA)
- …people in a technical environment. - 2+ years experience in participating in on- call rotations, and providing after-hours support in an environment that operates ... to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management...followed by physical repair and includes participation in an on- call rotation. All candidates should be willing to work… more