- Insight Global (Cascade, MI)
- Job Description We are seeking a detail-oriented and mission-driven Healthcare Call Center Quality Analyst to help ensure a high standard of service and ... a critical part in launching and scaling a new call center by establishing and executing quality...speech analytics, CRM, ticketing systems) Proven ability to analyze data and synthesize actionable insights to improve individual and… more
- Teleperformance USA (Warren, MI)
- … center activity** + **Maintain** **generation** **,** **storage** **and distribution of call center data ** + **Serve as** **communication** **point ... RESPONSIBILITIES AND REQUIREMENTS** + **Manage daily** **reporting,** **distribution** **and data entry of call center metrics** + **Monitor** ** call … more
- PNC (Portage, MI)
- …have an opportunity to contribute to the company's success. As a Technology Solution Center Analyst Lead within PNC's CDS MIDWEST organization, you can sit in ... with overall performance analysis for all aspects of the Technology Solution Center operations including data analysis, trend analysis, graphing, presentation… more
- Insight Global (Cascade, MI)
- …. Skills and Requirements 24 years of experience in a workforce planning or analyst role within a call center environment, Amazon Connect experience ... scheduling, and performance optimization within a newly launched healthcare call center . This role plays a critical...building accurate short- and long-term forecasts based on historical data , call drivers, and business trends Support… more
- Consumers Energy (Jackson, MI)
- …device master data for both general and complex metering. The Analyst will perform daily monitoring and technical tasks designed to resolve specific issues, ... **Location:** This position is onsite at the **Metering Technology Center (MTC) on the Parnall Campus** located in **Jackson,...Summary of Responsibilities** The Sr. Meter Technical Analyst is responsible for defining and maintaining… more
- Insight Global (Cascade, MI)
- …with Power BI and other visualization platforms, a solid understanding of call center metrics, and a passion for turning data into meaningful stories. Key ... Job Description We are seeking a data -driven and highly skilled Reporting Analyst ...and decision-making processes of our newly launched healthcare payment call center . This role will be responsible… more
- General Motors (Warren, MI)
- …Manages the planning, execution, and communication of User Acceptance Testing for the call center , accounting, tax, and finance stakeholders. Hybrid Work Policy ... study and 2 years of experience as a Reporting Analyst , Data Analyst , Financial ...search or application for employment, email (###@GM.com) us or call us at ###. In your email, please include… more
- University of Michigan (Ann Arbor, MI)
- …of the top-level support team to resolve customer incidents/requests escalated through the call center and in-field desktop support groups. You will report to ... Quality Assurance Analyst Associate Apply Now **How to Apply** A...policies using standard procedures, using established tools to maintain data on status of testing items, identifying failed tests,… more
- Intermountain Health (Lansing, MI)
- …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... scheduling, time and attendance, customer relationship management) The Principal analyst is responsible for providing overseeing technical support, configuration,… more
- Verint Systems, Inc. (Lansing, MI)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... at www.verint.com. **Overview of Job Function:** The Sr. Client Analyst is responsible for survey design, data ...clients during a formal presentation either through a conference call or (occasionally) in person. + Provide recommendations for… more