- Koniag Government Services (Alexandria, VA)
- …Services company, is seeking a Cyber Defense - Senior Security Operations Center /Incident Response Analyst to support **KDS** and our government customer ... off, and more. KDS is seeking an experienced Senior SOC/Incident Response Analyst to lead security monitoring, detection, and response activities for our federal… more
- Leidos (Arlington, VA)
- …The Digital Modernization sector within Leidos is seeking a **Network Operations Center (NOC) Analyst ** to support the operational environment for the ... services - ITIL/DevSecOps based processes, improve the customer experience 1st call resolution, and achieve development of a service catalog for Defense… more
- CGI Technologies and Solutions, Inc. (Reston, VA)
- **Senior Data Analyst ** **Category:** Analytics and Emerging Digital Technologies **Main location:** United States, Virginia, Reston **Position ID:** J0725-2306 ... and responsibilities:** We are seeking a highly experienced Senior Data Analyst to join our hybrid team...and execution, with familiarity in tools like HP Quality Center or Mercury Quality Center . * Excellent… more
- Mass Markets (VA)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …* 8+ years in business analysis, with at least 3 years in Medicare call center environments. * Strong understanding of Medicare policies, claims processing, and ... **Lead Business Analyst ** **Category:** Business Analysis (functional and technical) **Main location:** United States, Virginia, Fairfax **Alternate Location(s):**… more
- Intermountain Health (Richmond, VA)
- …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... scheduling, time and attendance, customer relationship management) The Principal analyst is responsible for providing overseeing technical support, configuration,… more
- Verint Systems, Inc. (Richmond, VA)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... at www.verint.com. **Overview of Job Function:** The Sr. Client Analyst is responsible for survey design, data ...clients during a formal presentation either through a conference call or (occasionally) in person. + Provide recommendations for… more
- Bank of America (Richmond, VA)
- …Tableau + Functional knowledge of multiple products and/or channels (eg Credit, Debit, Digital, Call Center , etc.) + Proficiency coding in SAS and/or Python and ... Fraud Analytics and Innovation Lead Analyst Newark, Delaware;Plano, Texas; Richmond, Virginia; New York,...capabilities, reduce customer friction, and make strategic investment decisions. Data related to customer profiles and online banking login… more
- NANA Regional Corporation (Fredericksburg, VA)
- Synteras an AKIMA Company is looking for an Electronic Surveillance System Analyst to join our team supporting the Federal Bureau of Investigation. In this role, you ... Agreement (SLA) Management process for the FBI National Domestic Communications Assistance Center . Candidate must have law enforcement experience and be able to… more
- Pearl Interactive Network (Richmond, VA)
- …Analyst ** to help monitor, evaluate, and enhance performance across our contact center operations. The **Quality Assurance Analyst (QAA)** is responsible for ... and adherence to departmental policies and procedures. The QA Analyst also identifies opportunities for operational improvement, establishes and maintains… more