• Cable Sales Agent

    Mass Markets (Wichita, KS)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... your future with retirement savings programs, where available. + Disability Insurance :Short-term disability coverage is available to help protect you during… more
    Mass Markets (07/03/25)
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  • Call Center Team Leader

    Mass Markets (KS)
    …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
    Mass Markets (06/13/25)
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  • Call Center Supervisor

    Mass Markets (Wichita, KS)
    …for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is… more
    Mass Markets (07/11/25)
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  • Remote Healthcare Call Center…

    Conduent (KS)
    …on a timely basis and placing medications orders in a high-volume inbound call center .** **Responsibilities:** **Answer high-volume inbound customer calls for a ... opportunities within the healthcare team! ** **Benefits include health insurance coverage, voluntary dental and vision programs, life and...of the questions you may receive as a healthcare call center associate are the following:** **Can… more
    Conduent (07/09/25)
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  • Experienced Call Center Operations…

    Mass Markets (Wichita, KS)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
    Mass Markets (06/04/25)
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  • Call Center Director

    Mass Markets (Wichita, KS)
    …+ Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets ... sales through the actions of others + Understanding of call center tools and technology used to...+ Possess effective conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and… more
    Mass Markets (05/07/25)
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  • Contact Center Quality Assurance Manager

    Mass Markets (Wichita, KS)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
    Mass Markets (06/04/25)
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  • Real Time Analyst

    Mass Markets (KS)
    …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
    Mass Markets (06/13/25)
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  • Quality Assurance Specialist

    Mass Markets (KS)
    …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... calls, assessing agent performance, analyzing data trends, and recommending process improvements....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
    Mass Markets (06/13/25)
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  • Customer Service Supervisor

    Mass Markets (Wichita, KS)
    …+ Responsible for driving the growth of revenue and profit originating from a call center + Monitor and analyze key performance indicators (KPIs) to assess ... possess the below qualities. + Minimum of 3-years total call center experience or 1-year call...+ Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management,… more
    Mass Markets (05/10/25)
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