• Call Center Training Instructor I

    Mass Markets (Las Cruces, NM)
    …trusted partner in the industry. Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire ... and possess a strong work ethic. A background in call center customer service or sales or...+ Possess practical conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and… more
    Mass Markets (08/14/25)
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  • Experienced Call Center Operations…

    Mass Markets (Mesilla, NM)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
    Mass Markets (09/03/25)
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  • Experienced Call Center Quality…

    Mass Markets (Mesilla, NM)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across… more
    Mass Markets (09/03/25)
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  • Contact Center Quality Assurance Manager

    Mass Markets (Mesilla, NM)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
    Mass Markets (09/03/25)
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  • Real Time Analyst

    Mass Markets (NM)
    …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
    Mass Markets (06/13/25)
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  • Quality Assurance Specialist

    Mass Markets (NM)
    …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... calls, assessing agent performance, analyzing data trends, and recommending process improvements....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
    Mass Markets (06/13/25)
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  • Bilingual Spanish Recruiter

    Mass Markets (NM)
    …in a high-volume or call center environment. + Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of ... and Spanish, and a passion for connecting top talent with meaningful opportunities. Prior call center experience and a good track record of successful work… more
    Mass Markets (08/09/25)
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  • Representative II, Customer Care Order Placement

    Cardinal Health (Santa Fe, NM)
    …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... to provide order status updates to achieve first time call resolution + Interpret the meaning of insurance...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
    Cardinal Health (08/19/25)
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  • Quality & Commissioning Manager

    NTT America, Inc. (Santa Fe, NM)
    …makes recommendation to the company to select best third-party commissioning agent partners. + Develops systems commissioning plans along with pre-functional, ... QUALIFICATIONS & CERTIFICATIONS** + Bachelor's Degree or equivalent experience managing data center projects. **REQUIRED EXPERIENCE** Three years in a data center… more
    NTT America, Inc. (07/16/25)
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  • BPO Customer Care Associate

    NTT America, Inc. (Las Cruces, NM)
    …Authentication process All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must ... join our team. Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. **Must Live in Continental United… more
    NTT America, Inc. (08/17/25)
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