• Cable Sales Agent

    Mass Markets (Killeen, TX)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... your future with retirement savings programs, where available. + Disability Insurance :Short-term disability coverage is available to help protect you during… more
    Mass Markets (07/03/25)
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  • Guest Service Agent - Part Time

    Omni Hotels (Austin, TX)
    …a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you'll be just steps away from the Austin Convention ... Center and the Texas State Capitol.Omni Austin Hotel Downtown's...Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance , Legal Services, Paid Time Off and Friends &… more
    Omni Hotels (08/21/25)
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  • Monitoring and Response Agent

    Allied Universal (Richardson, TX)
    …+ Minimum of one (1) year of experience in dispatching, security, customer service, or call center role + Must be capable of working in a high-stress environment ... **BENEFITS:** + Medical, dental, vision, basic life, AD&D, and disability insurance + Enrollment in our company's 401(k)plan, subject to eligibility requirements… more
    Allied Universal (08/08/25)
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  • Call Center Sales Supervisor

    Mass Markets (Killeen, TX)
    …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
    Mass Markets (07/11/25)
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  • Call Center Team Leader

    Mass Markets (TX)
    …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
    Mass Markets (06/13/25)
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  • Experienced Call Center Operations…

    Mass Markets (Killeen, TX)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
    Mass Markets (09/03/25)
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  • Experienced Call Center Quality…

    Mass Markets (Killeen, TX)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across… more
    Mass Markets (09/03/25)
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  • Contact Center Quality Assurance Manager

    Mass Markets (Killeen, TX)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
    Mass Markets (09/03/25)
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  • Real Time Analyst

    Mass Markets (TX)
    …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
    Mass Markets (06/13/25)
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  • Quality Assurance Specialist

    Mass Markets (TX)
    …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... calls, assessing agent performance, analyzing data trends, and recommending process improvements....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
    Mass Markets (06/13/25)
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