- Humana (Raleigh, NC)
- …members. The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research. These platforms are at ... **Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + Partner with… more
- Humana (Raleigh, NC)
- …across the brokerage business lines, including Agent CRM, Agent Contracting, Commissions, and Call Center support. We are seeking a strategic and technically ... to lead the evolution and optimization of our Medicare call center telephony systems, with a primary...age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our… more
- CenterWell (Charlotte, NC)
- …Participate in on- call rotation and support growth initiatives at your center . + Ensure compliance with all licensing and accreditation requirements. **Use your ... growth are prioritized. + **Work-Life Balance** : Enjoy generous PTO, minimal call responsibilities, and CME time. **Your Role & Responsibilities** + Provide… more
- CenterWell (Gastonia, NC)
- …within the Center . . Participates in the local primary care "on- call " program of CenterWell as needed. . Assures personal compliance with licensing, ... centers put the unique needs of seniors at the center of everything we do. Our Clinics offer a...gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and… more
- Humana (Raleigh, NC)
- …both written and verbal + Applied knowledge of insurance processing, customer service or call center processes and practices + High speed hardwired internet and ... to speak both English and Spanish fluently + Previous call center experience in a pharmacy setting...age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our… more
- UNUM (Raleigh, NC)
- …in individual metrics (ie accuracy, post-interaction surveys, average handle time, after call work, schedule adherence, etc.) that are in line with pre-set ... expectations and drive results for the Customer Contact Center . **Principal Duties and Responsibilities** + Be the customers' first line of sight (advisor) by being… more
- CenterWell (Raleigh, NC)
- …approved the non-admission. * Be available for all calls received during hours of on- call . * Answers calls and determines the needs of the patient and family. * ... member of actions taken and follow-up needed during those hours designated as on- call hours. * Reassesses patient needs and updates/revises Plan of Care as needed.… more
- CenterWell (Lillington, NC)
- …**Additional Information** + Normal Hours of Operation: M-F / 8a-5p (ET) + On- Call Expectation: Yes, rotating on- call shift. + Branch Size: 285+ Census ... CenterWell, a Humana company: CenterWell creates experiences that put patients at the center . As the nation's largest provider of senior-focused primary care, one of… more
- Humana (Raleigh, NC)
- …care with available plan benefits and/or appropriate community resources in a telephonic, call center , work from home environment. This role does not carry ... to address member needs. The Support SSs daily job duties include making outbound call attempts to members with social determinants of health (SDOH) needs to assess… more
- CenterWell (Salisbury, NC)
- …Excel. **Additional Information** + Normal Hours of Operation: M-F / 8a-5p (ET) + On- Call Expectation: Yes, rotating on- call shift. + Branch Size: 439+ Census ... CenterWell, a Humana company: CenterWell creates experiences that put patients at the center . As the nation's largest provider of senior-focused primary care, one of… more