- Mass Markets (Killeen, TX)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... adherence to corporate policies and procedures Key Responsibilities: + Lead and manage a team of 15-25 front-line agents...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
- Mass Markets (Killeen, TX)
- …in the industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance ... and procedures and the health of the account. Key Responsibilities: + Lead and manage 5-10 call center supervisors overseeing inbound and outbound teams +… more
- SOS International LLC (El Paso, TX)
- …Refugee Program Bureau (RPB)) to address concerns, improve service delivery, and enhance call center effectiveness. Lead training initiatives for call ... our government customer. This role oversees all aspects of contract compliance, call center operations, and stakeholder collaboration to support unaccompanied… more
- Humana (Austin, TX)
- …and help us put health first** We are seeking a dynamic and results-driven Sales Manager to lead our Agnostic Call Center Sales Team within the IFG line of ... fast-paced environment. **Use your skills to make an impact** **Key Responsibilities:** + Lead , coach, and develop a high-performing sales team to meet and exceed… more
- SOS International LLC (El Paso, TX)
- …calls. Collaborate with ORR stakeholders to resolve concerns, enhance service delivery, and improve call center effectiveness. Lead training for call ... staff development. The Assistant Project Manager will contribute to efficient 24/7/365 call center operations, ensuring trauma-informed support for UAC and… more
- Mass Markets (Killeen, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
- Mass Markets (Killeen, TX)
- …RESPONSIBILITIES Key Responsibilities + Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. + Coach supervisors ... partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial...commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly… more
- Mass Markets (TX)
- …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for...environment. + Proven experience in a supervisory or team lead role. + Strong understanding of key performance metrics… more
- ICF (San Antonio, TX)
- … Lead Supervisory Call Specialist with experience in program oversight, call center operations, and working with immigrant youth and families. The ... onsite leadership and exercise effective management of teams of call center supervisor, call specialists,...stakeholders. As the Senior Supervisor-Site Manager, reporting to the Lead Supervisory Call Specialist, you will … more
- Pearl Interactive Network (El Paso, TX)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... Do you lead with empathy, drive performance with purpose, and...met. + Ensure agents understand and comply with all call center objectives, key performance standards, and… more