- AssistRx (Orlando, FL)
- …+ Handles escalated calls, complaints, questions, and queries as necessary + Collaborates with call center management staff to execute programs to facilitate ... emphasizing excellence. Reports to Director, Pharmacy. + Maintains and improves call center operations by monitoring system performance, identifying and… more
- Teleperformance USA (North Lauderdale, FL)
- …planning and daily management supports business and client objectives for multi-site call center operations. Serve as WFM point of contact for assigned ... other members of management ** **Qualifications** + **Minimum 3 years call center experience and 2 years WFM experience** + **Ability to understand, analyze… more
- CDR Maguire (Miami, FL)
- …as needed. + Proven experience providing customer service over the phone, preferably in a call center or case management setting. + Familiarity with case ... CDR Health Care, Inc., is hiring Call Center Agents/Case Managers to provide...notes, actions taken, and resolutions in the company's case management system. + Apply critical thinking and problem-solving skills… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management . **Minimum Qualifications** + Associate's ... data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming...Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or… more
- WTW (Tampa, FL)
- …+ Stay abreast of industry trends, best practices, and technological advancements in call center management and the healthcare industry. **Qualifications** ... Sales Director will oversee the daily operations of the call center and their employees and should...and process improvements. + Solid financial acumen and budget management experience. + Strong analytical and conflict resolution skills.… more
- Mass Markets (FL)
- …center operations, processes, and best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- AssistRx (Orlando, FL)
- …opportunities; coaches associates to ensure their success; manages performance + Collaborates with call center management staff to execute programs to ... benefit structures. + Been involved in or managed special projects in a call center or similar environment. Benefits + Supportive, progressive, fast-paced… more
- Chewy (Hollywood, FL)
- …application. + Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers. + ... Proficient in real-time contact center management , including agent availability and meeting SLAs. + Understand important business indicators like response time,… more
- CHS (Clearwater, FL)
- **Overview** **Insurance Call Center Supervisor** **Member and Provider Services Supervisor (Insurance)** + **Monthly metric bonuses based on performance!** + ... Member and Provider Services Supervisor provides leadership and coordinates activities of the call center department. To best serve its clients and their… more
- CHS (Clearwater, FL)
- **Overview** ** ** **Medical Insurance Call Center Representative | Member and Provider Services Representative** **Clearwater, FL** ** ** + **VERY competitive ... issues and concerns with the Team Supervisor and Department management . + Meeting Department standards for productivity, including number...minimum of 95% or higher. ** ** **Medical Insurance Call Center Representative | Member and Provider… more