- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management . **Minimum Qualifications** + Associate's ... data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming...Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or… more
- Kelly Services (Cortland, NY)
- …**Skills Needed:** + Good communication. + Basic computer skills. + Call Center experience. + Strong time management . + Customer-focused. + Team player. + ... **Customer Service Associate in Cortland Needed with Call Center experience!** **Schedule: Monday - Friday, 8:00 AM - 4:30 PM (30-minute lunch)** **Pay Rate:… more
- Kaleida Health (Buffalo, NY)
- …equity and inclusion where diversity is valued and celebrated!_ **Position** Director of Call Center **Location** US:NY:Buffalo | Management | Full-Time ... **Director of Call Center ** **Location:** **Larkin Bldg @...with service line leadership, hospital executives, IT, marketing, referral management and population health.** **Education And Credentials** **Bachelor's degree… more
- Veolia North America (New Rochelle, NY)
- …of experience managing a team. + Minimum of 5 years of experience in Call Center Management and/or billing, collections and metering operations preferably ... the New York Customer Service Leader and/or CSRs. This spans across the call center , collections, billing, revenue integrity, and backoffice/field work. The… more
- Suburban Propane (Syracuse, NY)
- …NY** . In this role, you'll manage and maintain data across our various Contact Center software applications and call management systems. You'll serve as the ... contribute to data-driven decision making + Provides ongoing support for Contact Center software applications: workforce management , on- call system, PBX/ACD,… more
- Arrow Financial Corporation (Glens Falls, NY)
- …ensuring access to quality products/services. > Oversee IT Support operations, including call center management and ticket system administration, with ... with standard software applications including Windows, Microsoft 365 applications and administration, call center management , help desk ticketing tools, and… more
- Humana (Albany, NY)
- …of Direct Marketing Processes + Call Center /Contact Center Operations leadership + Project Management Experience **Additional Information** Ability ... our caring community and help us put health first** Call Quality Professionals provide information that will assist in...of MarketPOINT Sales Agents. This position will oversee the Call Quality process which includes call monitoring,… more
- Amalgamated Bank (New York, NY)
- We are looking for an engaging Call Center Trainer/Quality Assurance Analyst to join our growing Call Center . In this role, you'll be responsible for ... hire training, new products, and services training for existing Call Center Staff, creating, and maintaining training...services and software. + Review all evaluations with the management team so they may conduct monthly and ongoing… more
- Planned Parenthood of Central and Western NY (Rochester, NY)
- Bilingual Call Center Representative Rochester, NY, NY (http://maps.google.com/maps?q=114+University+Ave+Rochester+NY+USA+14605) * Call Center Job Type ... Full-time Description Bilingual Call Center Representative Rochester, NY Planned Parenthood of Central and...+ Accurately records patient data within the NextGen Practice Management system and communicates relevant information to the patient.… more
- Pearl Interactive Network (Albany, NY)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... met. + Ensure agents understand and comply with all call center objectives, key performance standards, and...and corporate policies and procedures. + Make recommendations to management for disciplinary actions up to termination. + Look… more