- Planned Parenthood of Central and Western NY (Rochester, NY)
- Bilingual Call Center Representative Rochester, NY, NY (http://maps.google.com/maps?q=114+University+Ave+Rochester+NY+USA+14605) * Call Center Job Type ... Full-time Description Bilingual Call Center Representative Rochester, NY Planned Parenthood of Central and...+ Accurately records patient data within the NextGen Practice Management system and communicates relevant information to the patient.… more
- New York State Civil Service (Menands, NY)
- NY HELP Yes Agency Children & Family Services, Office of Title Call Center Representative 2 (NY HELPS) Occupational Category Administrative or General ... Management Salary Grade 14 Bargaining Unit ASU - Administrative...Telecommuting allowed? Yes County Albany Street Address Human Services Call Center 80 Broadway City Menands State… more
- Pearl Interactive Network (Albany, NY)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... met. + Ensure agents understand and comply with all call center objectives, key performance standards, and...and corporate policies and procedures. + Make recommendations to management for disciplinary actions up to termination. + Look… more
- KPH Healthcare Services, Inc. (East Syracuse, NY)
- …employee training and development within items pertaining to customer service and call center support. **Job Summary:** Provide support to Account ... level support with escalated customer service issues. **Responsibilities** **Job Duties:** + Call Center phone coverage for incoming calls and directing incoming… more
- IQVIA (Bronx, NY)
- **Bi-lingual Pharmacy Support Call Center Representative** _Contract Remote Role - Location (Open to Remote US)_ As the only global provider of commercial ... a 100% remote (work from home-WFH) contract **Pharmacy Support Call Center Representative** to join our team....area + Recognize operational challenges and suggest recommendations to management , as necessary + Ability to work 40 hours… more
- Lincoln Financial (Albany, NY)
- …Center Manager, you will manage an assigned team within the Call Center to provide leadership, coaching and process management to ensure a positive ... Glance** We are excited to bring on a **Retirement Call Center Manager** to support the Retirement...of customer inquiries while ensuring accurate, fair and efficient call management . In addition, you will manage… more
- PDS Tech Commercial, Inc. (East Syracuse, NY)
- **Exciting Opportunity with PDS Tech Commercial: Call Center Representative for an HVAC Manufacturer with Customer Service Expertise!** Put Your Voice to Work: ... Be the Connection Behind the Production as a Call Center Representative with PDS Tech Commercial!...system for follow-up and resolution. + **Switchboard & Database Management :** + Serve as the initial point of contact… more
- Highmark Health (Albany, NY)
- …Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation ... volumes, patterns, issues and trends, which may vary by call center , day of week, time of...Work with Workforce Planning Team Manager and Customer Service Management team to appropriately schedule Customer Service employees during… more
- US Tech Solutions (East Syracuse, NY)
- … and troubleshooting **Key Qualifications:** * Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone ... Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven … more
- Molina Healthcare (Syracuse, NY)
- …Claims Processing or Provider Services environment and/or any high volume transaction processing/ call center type management responsibility. 5 years ... **Job Summary** Provides leadership and direction to MMS Operational Units management staff (eg, Claims Processing, Provider Services, Provider Enrollment, Finance,… more