- Mass Markets (Killeen, TX)
- …and locations throughout the organization. REQUIRED QUALIFICATIONS + Minimum 5 years of call center management experience. + Associate's degree or equivalent ... and service targets. + Deep understanding of call center tools, KPIs, and SLA management . + Effective conflict resolution skills for both customer and… more
- Teleperformance USA (Mcallen, TX)
- …may be required)** + **Information exchange with client and all their vendors in a virtual call center environment** + **Thrive as a team player in a fast paced, ... **Category :** **Workforce Management ** **About TP** **TP is a global, digital...in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a… more
- Mass Markets (Killeen, TX)
- …experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional ... best practices and performance management + Monitor and improve call center metrics, productivity, and service quality + Foster a culture of accountability,… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management . **Minimum Qualifications** + Associate's ... data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming...Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or… more
- Mass Markets (Killeen, TX)
- …throughout the organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in a management role. + Associate's degree or ... Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). + Experience with call center tools and KPI/SLA management . + Conflict resolution and… more
- SOS International LLC (El Paso, TX)
- …crises. Preferred Qualifications Experience in humanitarian operations, disaster response, or federal call center management . Knowledge of ORR-specific tools ... our government customer. This role oversees all aspects of contract compliance, call center operations, and stakeholder collaboration to support unaccompanied… more
- Deluxe (Fort Worth, TX)
- … center Human Capital to maximize efficiency. This position works closely with call center and corporate management to help realize the company's ... resources. Job Functions Responsible for managing Call Center resources by utilizing Workforce Management applications...Call Center resources by utilizing Workforce Management applications to meet service levels and response time… more
- WTW (Richardson, TX)
- …+ Stay abreast of industry trends, best practices, and technological advancements in call center management and the healthcare industry. **Qualifications** ... Sales Director will oversee the daily operations of the call center and their employees and should...and process improvements. + Solid financial acumen and budget management experience. + Strong analytical and conflict resolution skills.… more
- Mass Markets (TX)
- …center operations, processes, and best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Public Storage (Plano, TX)
- …highly skilled and experienced Workforce Management Supervisor to join our dynamic call center team. The ideal candidate will be responsible for developing ... policies and procedures. + Provide training and support to junior analysts and call center staff on workforce management tools and best practices. +… more