- AssistRx (Orlando, FL)
- …responsibilities, emphasizing excellence. Reports to Director, Pharmacy. + Maintains and improves call center operations by monitoring system performance, ... escalated calls, complaints, questions, and queries as necessary + Collaborates with call center management staff to execute programs to facilitate conversion,… more
- Molina Healthcare (St. Petersburg, FL)
- **Job Description** **Job Summary** Leads and supervises team of pharmacy call center and operations staff responsible to ensure that members have access to ... drugs requiring prior authorization. + Supervises pharmacy daily unit operations to ensure prompt and appropriate processing of requests...tools, such as SQL, Microsoft Access and Excel. + Call Center experience. To all current Molina… more
- Mass Markets (FL)
- …will have strong leadership skills, excellent problem-solving abilities, and a deep understanding of call center operations . To be considered for this role, ... as AHT, CSAT, and First Call Resolution (FCR). + In-depth knowledge of call center operations , processes, and best practices. + Proficiency in call … more
- Teleperformance USA (North Lauderdale, FL)
- …that program planning and daily management supports business and client objectives for multi-site call center operations . Serve as WFM point of contact for ... by WFM director or other members of management** **Qualifications** + **Minimum 3 years call center experience and 2 years WFM experience** + **Ability to… more
- Humana (Tallahassee, FL)
- …Qualifications** + Bachelor's degree + Applied knowledge of Direct Marketing Processes + Call Center /Contact Center Operations leadership + Project ... **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the formal… more
- Mass Markets (FL)
- …support, back-office solutions, and collections. Success in this role requires a mastery of call center operations , deep business acumen, and the ability to ... strategic direction, operational excellence, and sustainable growth across our global call center network. This role demands visionary leadership,… more
- Molina Healthcare (FL)
- …Management methodologies - expert level with call centers experience with call center operations , processes, and procedures, including and understanding ... methodologies - expert level with call centers experience with call center operations , processes and procedures, including and understanding of service… more
- University of Miami (Doral, FL)
- …possess a good understanding of the unique characteristics and functions of remote based call center operations to proficiently support all Front-End Revenue ... Job Summary: The Manager, Patient Access oversees the business operations of the Patient Access Department to ensure a...paused in traditional and non-traditional healthcare settings. + On call 24/7 and able to respond and provide support… more
- Mass Markets (FL)
- …the industry. We are seeking a dynamic and results-drivenOperations Managerto oversee the daily operations of our call center . This role is responsible for ... POSITION RESPONSIBILITIES Key Responsibilities: + Manage the day-to-day activities of the call center to ensure smooth operations and efficiency. + Ensure… more
- Prime Therapeutics (Tallahassee, FL)
- …experience + Medicare Part D and B experience + Call center or call center operations experience **Physical Demands** + Ability to travel up to 25% ... responsible for the strategic leadership and operational direction of Member Operations solutions related to interaction with Prime Therapeutics clients to… more