- Otis Elevator Company (Canton, MA)
- …is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The ... people - passengers, customers, and colleagues - at the center of everything we do. We are guided by...do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality… more
- Robert Half Finance & Accounting (Wilmington, MA)
- …processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function. If ... interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon! Requirements * Minimum of 1 year of business-to-business customer service experience with a focus on attention to detail. * Strong… more
- Ophthalmic Consultants of Boston (Waltham, MA)
- …experience, including 3+ years in a director-level role + Expertise in billing operations , payer relations, call center leadership, and staff development ... leader ready to take charge of high-volume, multi-department healthcare operations ? Ophthalmic Consultants of Boston (OCB), a nationally recognized ophthalmology… more
- Beth Israel Lahey Health (Westwood, MA)
- …Lead collaborates with pharmacy management to lead a team of data entry and call center technicians who are responsible for all pharmacy billing and ... specialty pharmacy operation. Assists with the day to day operations and oversight of various centralized pharmacy services such...of various centralized pharmacy services such as data entry, call center , and prescription fulfillment. Must be… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Lawrence General Hospital (Methuen, MA)
- …Administration & Support + Manage and maintain enterprise telecommunications systems (VoIP, PBX, call center , paging, nurse call , and mobile devices). + ... (Avaya, Cisco, Mitel, or similar). + Knowledge of SIP, PRI, analog lines, voicemail, call routing, and call center applications. + Familiarity with wireless… more
- Beth Israel Lahey Health (Milton, MA)
- …of Director Monitors and coordinates distribution and communication of all provider call schedules within the Center . Ensures that administrative team adds ... people's lives.** Position Function: Reporting to the Director of operations , this role provides day to day supervision of...day to day supervision of administrative staff within the Center for Specialty Care. This role provides oversight of… more
- Eversource Energy (New Bedford, MA)
- …for work visas for this position\. Supervises the 24/7 Dispatch System Operations Center \(SOC\) staff, plans, coordinates, directs and supervises switching ... and non\-outage events and trouble calls from the customer call center , analyzes the problem and initiates...shift\. + Prepares, disseminates, and maintains the assigned regional operations center records and reports in support… more
- Beth Israel Lahey Health (Charlestown, MA)
- …changes with leadership (new processes driven by changing technology in HAH operations ) * Prepares patients charts/command center documentation, ensuring that ... collaboratively with the multidisciplinary team to plan and execute operations for the Hospital at Home units. This includes...* Supports clinician scheduling (field and partnership with command center team) in partnership with the clinical team o… more
- Beth Israel Lahey Health (Boston, MA)
- …social work and/or medical staff to obtain community resources for Medical Center patients and families. Within developed area of expertise, provides orientation and ... Resource Specialist will be an active member of the Center for Violence Prevention and Recovery (CVPR) and will...team environment and improving workflows. Results may impact the operations of one or more departments. **Customer Service:** Ability… more