- Disabled Veteran Solutions (Erie, PA)
- …We are seeking a detail-oriented and analytical Workforce Management Analyst to support our call center operations . This role is critical in ensuring optimal ... | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job...Type: Full-Time | [On-site/ After 90 days Hybrid] Department: Operations / Customer Experience Reports To: Workforce Management Manager… more
- J&J Family of Companies (Pittsburgh, PA)
- …NC; Orlando, FL; or Phoenix, AZ. \#Li-Remote Purpose: The Workforce Analyst supports call center operations , collaborating closely with Operations , ... will promote workforce best practices in reviewing and analyzing call center inbound and outbound call...performance. + Identify workforce trends and provide results for Operations leadership. + Analyze data related to call… more
- CVS Health (Wilkes Barre, PA)
- …Director, HR Business Partner - Retail Operations and will support the Retail Call Center and Mail Operations organizations. The HRBP will be responsible ... heart, each and every day. **Manager, HRBP - Retail Call Center & Mail** **Description** As the...implications of organizational change and local policy/practice initiatives As Operations Manager: + Brokers consulting, project and other works… more
- Humana (Harrisburg, PA)
- …Qualifications** + Bachelor's degree + Applied knowledge of Direct Marketing Processes + Call Center /Contact Center Operations leadership + Project ... **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the formal… more
- PNC (Pittsburgh, PA)
- …Solutions, Data Architecture, End Users, Problem Resolution, Technical Support **Competencies** Call Center Technologies, Customer Support Operations , ... with overall performance analysis for all aspects of the Technology Solution Center operations including data analysis, trend analysis, graphing, presentation… more
- Robert Half Office Team (Bensalem, PA)
- …Ability to work collaboratively in a fast-paced and team-oriented environment. * Previous experience in call center operations or order entry is a plus. * ... mortgage lending space. Key Responsibilities: Answer incoming calls from members, non-members, call center representatives, and branches using the internal phone… more
- Prime Therapeutics (Harrisburg, PA)
- …experience + Medicare Part D and B experience + Call center or call center operations experience **Physical Demands** + Ability to travel up to 25% ... responsible for the strategic leadership and operational direction of Member Operations solutions related to interaction with Prime Therapeutics clients to… more
- Kelly Services (Horsham, PA)
- …trends for program and customer experience improvement. **Qualifications:** + Experience in call center operations , patient support, or logistics ... professional growth and development. **Key Responsibilities:** + Perform day-to-day call center activities, including welcoming eligible patients, arranging… more
- AON (Fort Washington, PA)
- …deliver on the ROI commitments. + Requires interaction with multiple teams (IT, call center , operations , accounting, compliance) as well as Healthcare ... on the ROI commitments. + Requires interaction with multiple teams (IT, call center , operations , accounting, compliance) as well as Healthcare leadership. +… more
- Prime Therapeutics (Harrisburg, PA)
- …preparation of employee incentives + Oversee long and short-range workforce forecasting for call center operations and participate in budget and hiring ... levels, reduce cost and achieve performance goals + Oversee delivery of contact center and operations performance reports as well as ad hoc reporting, including… more