- Teleperformance USA (Mcallen, TX)
- …home is not available for this position.** **Your Responsibilities** + **Oversee day-to-day call center operations and business planning, ensuring staff ... high levels of employee morale** + **Manage compliance and reporting for all call center operations including call volume forecasting and staffing,… more
- Centene Corporation (Austin, TX)
- …provider data management experience preferred. **Preferred Qualifications: Strong background in people leadership, call center operations , and call ... a team who is providing project and system support to member and provider services call center . Team will be working proactively on projects, reporting, and cost… more
- Teleperformance USA (Mcallen, TX)
- …high levels of employee morale.** + **Manage compliance and reporting for all center operations including call volume forecasting and staffing, client ... forecasted hours versus actual hours, payroll, etc.** + **Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical… more
- Mass Markets (Killeen, TX)
- …RESPONSIBILITIES Key Responsibilities + Lead and mentor a team of call center supervisors overseeing inbound and outbound operations . + Coach supervisors on ... partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial...+ Serve as a subject matter expert on client-specific operations . + Manage remote team members as needed. +… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... partner in the industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
- Teleperformance USA (Mcallen, TX)
- …At TP, the sky is the limit!** **Purpose** **Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all ... **Category :** **Client Operations ** **About TP** **TP is a global, digital...adhered to including, but not limited to Security, HR, Operations , etc., and that any known infractions are communicated… more
- Mass Markets (Killeen, TX)
- …experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional ... or older + High school diploma or equivalent + 2+ years of experience in call center operations management + Strong data entry and computer skills + Fluent… more
- Mass Markets (TX)
- …will have strong leadership skills, excellent problem-solving abilities, and a deep understanding of call center operations . To be considered for this role, ... as AHT, CSAT, and First Call Resolution (FCR). + In-depth knowledge of call center operations , processes, and best practices. + Proficiency in call … more
- Savers | Value Village (El Paso, TX)
- …directing 5-15 Customer Service Representatives supporting the day-to-day operations of call center operations in the areas of outbound, inbound, ... ** Call Center Supervisor** **Candidates** **must be located in El Paso, TX** **Who we are:** As one of the largest for-profit thrift operators in the United… more
- Teleperformance USA (Mcallen, TX)
- …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... time situations. This will require constant communication with Supervisors, Operations Managers and Support Center personnel. Real...with client and all their vendors in a virtual call center environment** + **Thrive as a… more