- Evolent (Austin, TX)
- … Support: Provide periodic on- call support to ensure uninterrupted contact center operations . **Required Qualifications** * Experience: Minimum of 5 years of ... Genesys, NICE, etc.). * Operational Insight: Deep understanding of contact center operations , including call routing, queuing, reporting, and analytics. *… more
- Robert Half Office Team (Houston, TX)
- …units to ensure seamless communication and operations . * Assist in managing call center operations , ensuring high levels of efficiency and customer ... the ability to work collaboratively with diverse teams. * Experience in call center operations and public relations is advantageous. * Demonstrated ability… more
- Keurig Dr Pepper (Frisco, TX)
- …Escalation Manager to oversee customer complaint handling and escalation resolution within our call center operations . This role will be responsible for ... enhance the customer experience. + Serve as a liaison between the call center and internal departments to ensure customer feedback is effectively integrated into… more
- Zurich NA (Houston, TX)
- …Coordinators + Supervises and delegates daily activities and work processes related to call center operations and emergent case management + Communicates ... delivers performance feedback + Co-Leads staff development activities with Operations Implementation Manager through observations, coaching, training, and mentorship… more
- Healthfirst (TX)
- …matter experts, management, general organization objectives, policies, and goals + Previous call center back-office operations experience + Working ... for new hires/newly onboarded Business Partners + Support Contact Center Operations by ensuring optimal staffing levels...operational efficiency of a business + Working experience with call center computer software applications such as… more
- SOS International LLC (El Paso, TX)
- …This role ensures system performance, security, and compliance to support secure, efficient call center operations handling sensitive UAC data. Essential Job ... training, and RoB acknowledgment. Availability for 24/7/365 support, including on- call for crises. Preferred Qualifications Experience with federal systems (eg,… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- **41528BR** **Extended Job Title:** Patient Call Center Representative **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds ... and the general public via multi-line phones and various electronic means in a busy call center . Provides a positive first impression to customers, offering one … more
- Whirlpool Corporation (Austin, TX)
- …how to leverage numerous and different technologies + Customer Service Experience and/or Call Center Operations + Knowledge of continuous improvement and/or ... biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required). **Additional information**… more
- Robert Half Office Team (Fort Worth, TX)
- …perform additional duties as assigned. Requirements * Proven experience in customer service, call center operations , or travel arrangements. * Proficiency in ... to collaborate effectively with multiple departments to ensure seamless operations . Responsibilities: * Arrange hotel accommodations for flight crews, including… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …work a plus. **Other Job Specific Skills** + Possess customer service skills, knowledge of call center operations , and knowledge of the military lifestyle + ... Ability to tailor communications to multiple audiences/entities + Strong analytical, organizational, time-management, and multi-tasking skills + Willingness to travel up to 80% within assigned geographical area of responsibility + Experience with project… more