- Mass Markets (VA)
- …will have strong leadership skills, excellent problem-solving abilities, and a deep understanding of call center operations . To be considered for this role, ... as AHT, CSAT, and First Call Resolution (FCR). + In-depth knowledge of call center operations , processes, and best practices. + Proficiency in call … more
- Humana (Richmond, VA)
- …Qualifications** + Bachelor's degree + Applied knowledge of Direct Marketing Processes + Call Center /Contact Center Operations leadership + Project ... **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the formal… more
- The MITRE Corporation (Mclean, VA)
- …Corporation is seeking a highly qualified candidate for a position as a Part Time On- Call (PTOC) Security Operations Center (SOC) Operator on our campus in ... to the facility operation. This is a Part Time On- Call (PTOC) position, and we're looking for a candidate...a full-time employee as openings become available. The Security Operations Center is a core security function.… more
- Transdev (Arlington, VA)
- …This position is based in Arlington, Virginia in supporting the Arlington Star Call Center . Transdev is proud to offer: + Competitive compensation package ... Operations Manager The Operations Manager reports...Full Time Req ID: 5161 Pay Group: UC6 Cost Center : 52936 The above statements are intended to describe… more
- Mass Markets (VA)
- …the industry. We are seeking a dynamic and results-drivenOperations Managerto oversee the daily operations of our call center . This role is responsible for ... POSITION RESPONSIBILITIES Key Responsibilities: + Manage the day-to-day activities of the call center to ensure smooth operations and efficiency. + Ensure… more
- Prime Therapeutics (Richmond, VA)
- …experience + Medicare Part D and B experience + Call center or call center operations experience **Physical Demands** + Ability to travel up to 25% ... responsible for the strategic leadership and operational direction of Member Operations solutions related to interaction with Prime Therapeutics clients to… more
- Mass Markets (VA)
- …This role is critical in ensuring the highest level of service quality within our call center operations . The ideal candidate will be responsible for ... Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology,… more
- Evolent (Richmond, VA)
- … Support: Provide periodic on- call support to ensure uninterrupted contact center operations . **Required Qualifications** * Experience: Minimum of 5 years of ... Genesys, NICE, etc.). * Operational Insight: Deep understanding of contact center operations , including call routing, queuing, reporting, and analytics. *… more
- AltaGas (Springfield, VA)
- …with fire or police dispatch center operations , emergency response coordination, call center operations , or field operations preferred + ... to other personnel as needed. + Take direction from Senior Specialist, Operations Dispatch. + Prioritize emergency and planned work, determine the appropriate… more
- Amazon (Arlington, VA)
- …management experience in a high-volume, high-intensity environment such as a physical security operations center , call center , or crisis ... Center (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to roughly 500k global corporate customers, serving as… more