- US Foods (Manassas, VA)
- …keeping in line with the national strategies coming from the Center . **ESSENTIAL DUTIES AND RESPONSIBILITIES:** Develop implementation plan for category strategy ... category strategy. **SUPERVISION** None **RELATIONSHIPS** Internal: Regional, Area and Distribution Center staff, up to and including members of the leadership team.… more
- NTT America, Inc. (Richmond, VA)
- …equipment and can deliver mission immediately upon delivery to Global Data Center operations . **Key responsibilities:** + Ensures work compliance within relevant ... normal business hours, including weekends, late nights, holidays, and on- call support. + Must be available by cell phone...any documentation confirming delivery of projects to Global Data Center Operations teams. + Performs other duties… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- SAIC (Norfolk, VA)
- …Enterprise Network (MCEN) and other legacy networks. **NOTE:** + This is a rotating-shift 24/7 operations in a call center environment + Must be able to ... they complete their troubleshooting and necessary repairs + Support department-wide operations by supporting the creation, editing, and maintenance of IT documents… more
- CyrusOne (Sterling, VA)
- …the following duties personally or as a team member in a Data Center Operations & Maintenance environment. **Responsibilities** **:** + Responsible to the ... working in a technical facility maintenance position supporting data center operations + 7+ years working in...Schedule: Standard working hours are Monday to Friday with on- call responsibilities for emergencies and critical issues. Shifts vary… more
- The MITRE Corporation (Mclean, VA)
- …directs the activities of the security officers, receptionists, and Security Operations Center . This is a Part Time On- Call (PTOC) position, and we're ... and reporting. + Receive a briefing from the Security Operations Center Operators (SOCOs) on the operational...for meetings, escorts, or other special events. + Receive call off notifications from MITRE security personnel. Notify the… more
- HCA Healthcare (Richmond, VA)
- …customer relationship behaviors, including telephone and personal contact with all of the call center ' customer groups (ie physicians and their office staffs, ... of the principles and practices of hospital and clinical operations and patient care practices + Proficient in Microsoft...required- highly preferred ED and acute hospital experience. + Call Center /Transfer Center experience (preferred)… more
- Bon Secours Mercy Health (Richmond, VA)
- …Switchboard Operator serves as a representative for a hospital-based, multiple function call center . The Switchboard Operator is responsible for relaying ... the confidentiality of all data, including patient, employee and operations data inside and outside of Bon Secours, based...six months of recent customer service experience in a call center environment, medical call … more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …Solutions: Develop scalable, secure, and efficient application architectures for Medicare call center platforms. * Stakeholder Collaboration: Work closely with ... practices. * Performance Optimization: Identify and implement strategies to improve call center efficiency, customer experience, enhancement delivery, and system… more
- Mass Markets (VA)
- …below qualities: + High School Diploma + 3-4 years of experience working as a call center trainer or team leader. + Proven experience in designing and delivering ... + Proficiency in using Zoom as a training environment. + Understanding of call center metrics, KPIs, and operational procedures. + Excellent verbal and… more